L2 Support Expert
1 week ago
**Your next company**:
A successful marketing and advertising company.
**Your task**:
- Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
- Identify, resolve or manage the resolution of system issues
- Troubleshoot platform issue raised by clients or Adstreamers and escalate to the next level if can’t be solved beyond the expertise
- Communicate to other department and teams keeping stakeholders and management informed
- Updating and managing Knowledge base
- Manage escalation process of issues from L1
- Mentor Technical Support Specialists (L1) to help them understand more complex issues/ configurations
- Own and track tasks within SLAs
**What are we looking for?**
- Experience in a relevant position;
- Experience in software testing and correction
- Consistent performance under pressure
- Demonstrated success at troubleshooting and excellent communication skills
**Strong knowledge/skills in at least 4 areas from the list below**:
- No-SLQ (Mongo)
- Linux/UNIX systems
- JSON and XML syntax
- RESTFul API
- GIT (understanding, work experience)
- Basic scripting and programming: XML, JavaScript and Bash
**Desirable knowledge/skills**:
- Jenkins (ability to develop jobs)
- Knowledge of AWS CloudWatch or MS Azure
- Experience in Confluence apps (Connect, Jira)
- Message Broker system (AMQ)
- Work experience with workflow solutions
- ITIL Certification
- Familiarity with graphics and video editing software
**Job Types**: Full-time, Permanent
**Salary**: Up to RM8,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
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