Core & Cards Support Engineer (L2)

Responsibilities:Provide L2 support for Core & Cards applications, addressing user queries and resolving incidents promptly to meet SLAs.Troubleshoot and analyze issues in applications hosted on JBoss or WebLogic servers.Perform root cause analysis and implement permanent solutions to minimize incident recurrence.Collaborate with development and...

Job Type: 6 months ContractWork Mode: Onsite, Shift- 9 AM to 5 PMDepartment: IT / Contact Center OperationsRole SummaryWe are seeking experienced Genesys Support Engineers at L2 and L3 levels to support, maintain, and optimize our Genesys Contact Center platform. The role involves incident troubleshooting, system monitoring, root cause analysis, and...

Department:IT / Contact Center OperationsRole SummaryWe are seeking experiencedGenesys Support EngineersatL2 and L3 levelsto support, maintain, and optimize our Genesys Contact Center platform. The role involves incident troubleshooting, system monitoring, root cause analysis, and collaboration across technical teams to ensure high availability and...

**Responsibilities For L2 Technical Support**: - Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the...

**Support - Shell, PLSQL - L2** - Work on-site KL Mid valley - Open to any nationality with first priority, Local - Notice period not more than 45 days - L2 7+ Years / 5+ Years **1. Application Support**: - Collaborate with L1 support and escalate complex issues to L3/engineering teams as needed." **2. Monitoring and Maintenance**: - Proactively identify and...

Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the ticket to L3 support if necessary, otherwise, fixing...

Job Title: L2 Engineer – Enterprise Servers & Storage (TPM Experience Preferred)Location:MalaysiaEmployment Type:Full-TimeReports To:IT Infrastructure Manager / L3 EngineerJob SummaryThe L2 Engineer is responsible for advanced troubleshooting and support of enterprise servers, storage systems, and related infrastructure. This role analyses system logs,...

Location: RedQ / Kuala Lumpur (KUL)Department: Engineering & MaintenanceEntity: AirAsia X BerhadStatus: Full Time*JOB DESCRIPTION :YOUR ROLE AS A :* Technical Services Engineer – AMP & ReliabilityAirAsia X is seeking a passionate and skilled Technical Services Engineer to join our Engineering & Maintenance teamIn this role, you will ensure the highest...

**Role**:L2 Application Support **Location**: Kuala Lumpur **Payroll**: Skill Quotient **Experience** : 3-5 years **Duration**:1 year extendable contract **Qualifications Required**: - Bachelor’s Degree or equivalent experience required - At least 2 years of hands-on experience as production support engineer - Knowledge of best practices and IT...

Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). Working on the life-cycle of help desk incidents. Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. Assigning the ticket to L3 support if necessary, otherwise, fixing...