L2 Technical Support

2 weeks ago

Kuala Lumpur, Malaysia JP Caliber Full time

**Responsibilities For L2 Technical Support**:

- Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend).
- Working on the life-cycle of help desk incidents.
- Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc.
- Assigning the ticket to L3 support if necessary, otherwise, fixing the issue by code changes
- Maintaining the Knowledge base.
- Guiding customer support teams (MGCC/ SFU) on troubleshooting the issues or guiding to get more clarity on the issues.
- Review information and training available for L1 support.
- Review Application logs for exceptions and find root cause of the issues and work on resolution (self or via L3 support).
- Support DR activities.
- Ability to learn technologies and delivery as per Team's requirements.

**Job requirements**:

- Minimum 3 years’ experience in L2 support and fixing production issues.
- Prefer previous knowledge on Banking Domain, Payments Domain, Lifestyle Apps Domain.
- Min Technical Skills: Spring Boot, Nodejs, Struts or Exposure to Java Web technologies like Jsp, Servlets
- Good to have : Grafana/Prometheus/Dynatrace/ELK
- Minimum soft skills required.
- Ability to quickly learn the Company's product.
- Knowledge of relevant technology which will help effective L2 Support.
- Good communication skills.
- Good documentation skills.
- Team player with good attitude

**Job Types**: Full-time, Permanent

**Salary**: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you have working experience in Banking, Payment or Lifestyle Apps Domain?
- Do you have experience in Springboot and Java?

**Experience**:

- Technical Support: 3 years (required)

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