L2/L3 Genesys Support Engineer

Department:IT / Contact Center OperationsRole SummaryWe are seeking experiencedGenesys Support EngineersatL2 and L3 levelsto support, maintain, and optimize our Genesys Contact Center platform. The role involves incident troubleshooting, system monitoring, root cause analysis, and collaboration across technical teams to ensure high availability and...

Job Type: 6 months ContractWork Mode: Onsite, Shift- 9 AM to 5 PMDepartment:IT / Contact Center OperationsRole SummaryWe are seeking experiencedGenesys Support EngineersatL2 and L3 levelsto support, maintain, and optimize our Genesys Contact Center platform. The role involves incident troubleshooting, system monitoring, root cause analysis, and collaboration...

Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). Working on the life-cycle of help desk incidents. Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. Assigning the ticket to L3 support if necessary, otherwise, fixing...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...

Job Title:Junior Application Maintenance / Production Support (L3) –AS400 (Banking Domain)Job Summary:Looking for a Junior L3 Support Developer to handle production support and maintenance for core banking applications on the AS400 platform. The role focuses on troubleshooting, managing incidents and change requests, ensuring system stability, and...

Job Title: L3 Application SupportAbout the RoleWe are looking for an experienced L3 Application Support Engineer to maintain, troubleshoot, and enhance mission-critical systems within our IT ecosystem. The role requires strong technical expertise, problem-solving skills, and the ability to work closely with business and technology teams to ensure system...

Job Title: .Net L3 SupportDomain: Core BankingSub-Domain: L3 SupportExperience Level: Junior (3-5 years of experience)Location: Kuala LumpurEmployer: BPO CompanyJob Summary:We are looking for a highly motivated Junior .NET Developer for our Application Maintenance/Production Support (L3) team in the Core Banking domain, specifically within the Investments &...

Summary:Good career progression & working environmentImmediate HiringGood Basic SalaryJob ResponsibilitiesManage device enrollment, configuration, and lifecycle across Windows, iOS, Android, and macOS.Implement and monitor security, compliance, and application/patch deployment for all managed devices.Maintain device inventory, reporting, and compliance...

About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...