Desktop Support Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

We are a world-leading smart mobility SaaS tech company with over 2 million active users. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Cartrack is seeking an IT Support / Desktop Support Technician who will enable the department and the business to function optimally from an IT Support perspective.

The main purpose of the position is to support end-users daily to ensure that all workstations, network devices, printers, hardware, and software are up to specifications and functioning correctly, enabling users to perform their tasks.

Key Responsibilities
  • Proactively maintain branch equipment, i.e., UPS, Switches, Wi-Fi, CCTV, Access Control.
  • Maintain personal computers, laptops, and IT equipment and operating systems (MS Windows and Office).
  • Briefly mention Linux proficiency and experience in Python as additional assets.
  • Prior experience working in an international context is advantageous.
  • Proficiency in email management, Microsoft Outlook, email gateways (Microsoft Exchange/Zimbra).
  • Familiarity with Excel (basic proficiency) and an advanced skill set as a bonus.
  • Familiarity with any ticketing system is beneficial.
  • User account management: Active Directory, FreeIPA, IAM, SAMBA AD.
  • End-user VPN setup and maintenance, 2FA.
  • Security tools: End point protection (Sophos, Trend, Mimecast).
Service Level Agreements
  • Prioritize accordingly to meet customer satisfaction standards.
  • Plan and organize daily activities to ensure tasks are completed in time.
Helpdesk Support Function
  • Action assigned tickets on Ticketing system.
  • Update tickets daily.
  • Give timely feedback.
  • Ensure that tickets are closed timeously with high-quality service ensuring minimal comebacks.
Requirements
  • 2-5 years of working experience in Technical support/IT Support/Desktop/Helpdesk experience.
  • Previous JIRA experience or similar ticketing system.
  • Addition certifications and IT qualifications will be an advantage, e.g., CompTIA A+, ITIL.
  • Knowledge of Active Directory, MS Office Suite.
  • Knowledge of Windows XP, Win 7, Win 8, and Win 10 & 11.

The estimated salary for this role is $80,000 per year, considering the job description and location.



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