Desktop Support Specialist

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

We are seeking a highly skilled Desktop Support Specialist to join our dynamic team at Cartrack. The successful candidate will be responsible for ensuring the optimal functioning of our IT infrastructure, providing top-notch support to end-users, and maintaining a high level of customer satisfaction.

Main Responsibilities:

  • Proactively maintain branch equipment, including UPS, Switches, Wi-Fi, CCTV, and Access Control.
  • Maintain personal computers, laptops, and IT equipment, as well as operating systems (MS Windows and Office).
  • Basic command line proficiency in Linux is a plus, and experience with Python is an additional asset.
  • Prior experience working in an international context is advantageous.
  • Proficiency in email management, Microsoft Outlook, and email gateways (Microsoft Exchange/Zimbra) is required.
  • Familiarity with Excel (basic proficiency) and any ticketing system is beneficial.
  • User account management, Active Directory, FreeIPA, IAM, SAMBA AD, and end-user VPN setup and maintenance are essential skills.
  • Security tools, such as End Point Protection (Sophos, Trend, Mimecast), are also required.

Key Requirements:

  • 2-5 years of working experience in Technical Support/IT Support/Desktop/Helpdesk experience.
  • Previous JIRA experience or similar ticketing system is required.
  • Additional certifications and IT qualifications, such as CompTIA A+, ITIL, are advantageous.
  • Knowledge of Active Directory, MS Office Suite, and Windows XP, Win 7, Win 8, and Win 10 &11 is essential.


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