Desktop Support Specialist
1 month ago
We are seeking a highly skilled Desktop Support Specialist to join our dynamic team at Cartrack. The successful candidate will be responsible for ensuring the optimal functioning of our IT infrastructure, providing top-notch support to end-users, and maintaining a high level of customer satisfaction.
Main Responsibilities:
- Proactively maintain branch equipment, including UPS, Switches, Wi-Fi, CCTV, and Access Control.
- Maintain personal computers, laptops, and IT equipment, as well as operating systems (MS Windows and Office).
- Basic command line proficiency in Linux is a plus, and experience with Python is an additional asset.
- Prior experience working in an international context is advantageous.
- Proficiency in email management, Microsoft Outlook, and email gateways (Microsoft Exchange/Zimbra) is required.
- Familiarity with Excel (basic proficiency) and any ticketing system is beneficial.
- User account management, Active Directory, FreeIPA, IAM, SAMBA AD, and end-user VPN setup and maintenance are essential skills.
- Security tools, such as End Point Protection (Sophos, Trend, Mimecast), are also required.
Key Requirements:
- 2-5 years of working experience in Technical Support/IT Support/Desktop/Helpdesk experience.
- Previous JIRA experience or similar ticketing system is required.
- Additional certifications and IT qualifications, such as CompTIA A+, ITIL, are advantageous.
- Knowledge of Active Directory, MS Office Suite, and Windows XP, Win 7, Win 8, and Win 10 &11 is essential.
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