Desktop Support Specialist

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

A world-leading smart mobility SaaS tech company, Cartrack, is seeking a skilled Desktop Support / IT Support Technician to join our vibrant and fast-growing team. As a key member of our IT department, you will play a crucial role in ensuring the optimal functioning of our workstations, network devices, printers, hardware, and software.

About the Role

We are looking for an experienced and proactive individual who can support end-users daily, maintaining branch equipment, personal computers, laptops, and IT equipment. The successful candidate will have excellent technical skills, a strong problem-solving attitude, and the ability to work independently with minimal supervision.

The main purpose of this position is to ensure that all workstations, network devices, printers, hardware, and software are up to specifications and functioning correctly, enabling users to perform their tasks efficiently.

Key Responsibilities
  • Proactively maintain branch equipment, including UPS, Switches, Wi-Fi, CCTV, and Access Control.
  • Maintain personal computers, laptops, and IT equipment, including Operating Systems (MS Windows and Office).
  • Basic command line proficiency in Linux is a plus.
  • Experience in Python is an additional asset.
  • Prior experience working in an international context is advantageous.
  • Proficiency in email management, Microsoft Outlook, and email gateways (Microsoft Exchange/Zimbra).
  • Familiarity with Excel (basic proficiency), with an advanced skill set as a bonus.
  • Familiarity with any ticketing system is a beneficial skill.
  • User account management, Active Directory/FreeIPA/IAM/SAMBA AD.
  • End-user VPN setup and maintenance, 2FA.
  • Security tools, End-point protection (Sophos, Trend, Mimecast).
Requirements
  • 2-5 years of working experience in Technical support/IT Support/Desktop/Helpdesk experience.
  • Previous JIRA experience or similar ticketing system.
  • Additional certifications and IT qualifications will be an advantage, e.g., CompTIA A+, ITIL.
  • Knowledge of Active Directory, MS Office Suite.
  • Knowledge of Windows XP, Win 7, Win 8, and Win 10 & 11.
Estimated Salary: R500,000 - R700,000 per annum

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