IT Support Specialist
1 month ago
We are seeking an experienced IT Support Specialist to join our team in Johannesburg, South Africa. This is a challenging opportunity for individuals who are passionate about IT hardware and infrastructure.
Job SummaryThe successful candidate will be responsible for providing technical support to end-users, ensuring that all workstations, network devices, printers, hardware, and software are up to specifications and functioning correctly.
Key Responsibilities- Proactively maintain branch equipment, including UPS, switches, Wi-Fi, CCTV, and access control systems.
- Maintain personal computers, laptops, and IT equipment, as well as operating systems such as MS Windows and Office.
- Develop basic command line proficiency in Linux and experience with Python is an added asset.
- Prior experience working in an international context is advantageous.
- Proficiency in email management, Microsoft Outlook, and email gateways such as Microsoft Exchange and Zimbra.
- Familiarity with Excel and any ticketing system is beneficial.
- User account management, Active Directory, FreeIPA, IAM, SAMBA AD.
- End-user VPN setup and maintenance, 2FA, and security tools endpoint protection (Sophos, Trend, Mimecast).
- 2-5 years of working experience in technical support, IT support, desktop, or helpdesk experience.
- Previous JIRA experience or similar ticketing system.
- Addition certifications and IT qualifications will be an advantage (e.g., CompTIA A+, ITIL).
- Knowledge of Active Directory, MS Office Suite.
- Knowledge of Windows XP, Win 7, Win 8, and Win 10 & 11.
The salary range for this position is approximately R300,000-R450,000 per annum, depending on experience.
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Administrative Support Specialist
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