IT Support Specialist

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time
Job Description

We are seeking an experienced IT Support Specialist to join our team in Johannesburg, South Africa. This is a challenging opportunity for individuals who are passionate about IT hardware and infrastructure.

Job Summary

The successful candidate will be responsible for providing technical support to end-users, ensuring that all workstations, network devices, printers, hardware, and software are up to specifications and functioning correctly.

Key Responsibilities
  • Proactively maintain branch equipment, including UPS, switches, Wi-Fi, CCTV, and access control systems.
  • Maintain personal computers, laptops, and IT equipment, as well as operating systems such as MS Windows and Office.
  • Develop basic command line proficiency in Linux and experience with Python is an added asset.
  • Prior experience working in an international context is advantageous.
  • Proficiency in email management, Microsoft Outlook, and email gateways such as Microsoft Exchange and Zimbra.
  • Familiarity with Excel and any ticketing system is beneficial.
  • User account management, Active Directory, FreeIPA, IAM, SAMBA AD.
  • End-user VPN setup and maintenance, 2FA, and security tools endpoint protection (Sophos, Trend, Mimecast).
Requirements
  • 2-5 years of working experience in technical support, IT support, desktop, or helpdesk experience.
  • Previous JIRA experience or similar ticketing system.
  • Addition certifications and IT qualifications will be an advantage (e.g., CompTIA A+, ITIL).
  • Knowledge of Active Directory, MS Office Suite.
  • Knowledge of Windows XP, Win 7, Win 8, and Win 10 & 11.

The salary range for this position is approximately R300,000-R450,000 per annum, depending on experience.



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