Forex Market Support Specialist
1 month ago
Company Overview:
As a leading global financial markets specialist, we provide transparent and easy access to financial markets for retail clients worldwide. With a strong presence in Southeast Asia, our headquarters is based in Malaysia.
Job Location: KLCC area, accessible via KLCC LRT Station
Shift Hours:
8:00 AM - 5:00 PM (Day Shift Office-based)
2:00 PM - 11:00 PM (work from home options available)
***Shift may change based on business needs
Responsibilities:
Deliver exceptional customer service and support to clients, with 90% non-voice and 10% voice interactions
Update and maintain accurate customer records in our system
Collaborate with internal teams for smooth service delivery
Respond to customer inquiries and resolve issues promptly and effectively
Work closely with other departments to escalate and address customer concerns
Requirements:
Fluent in both Chinese and English (written and spoken)
Strong communication and interpersonal skills
Ability to work efficiently in a fast-paced environment
Detail-oriented with excellent problem-solving abilities
Positive attitude, adaptability, and a proactive approach to customer service
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