Forex Market Support Specialist

1 month ago


Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

Company Overview:

As a leading global financial markets specialist, we provide transparent and easy access to financial markets for retail clients worldwide. With a strong presence in Southeast Asia, our headquarters is based in Malaysia.

Job Location: KLCC area, accessible via KLCC LRT Station

Shift Hours:

8:00 AM - 5:00 PM (Day Shift Office-based)

2:00 PM - 11:00 PM (work from home options available)

***Shift may change based on business needs

Responsibilities:

Deliver exceptional customer service and support to clients, with 90% non-voice and 10% voice interactions

Update and maintain accurate customer records in our system

Collaborate with internal teams for smooth service delivery

Respond to customer inquiries and resolve issues promptly and effectively

Work closely with other departments to escalate and address customer concerns

Requirements:

Fluent in both Chinese and English (written and spoken)

Strong communication and interpersonal skills

Ability to work efficiently in a fast-paced environment

Detail-oriented with excellent problem-solving abilities

Positive attitude, adaptability, and a proactive approach to customer service



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