L2 Technical Support

Responsibilities For L2 Technical Support: Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). Working on the lifecycle of help desk incidents. Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. Assigning the ticket to L3...

### Job Description: L2 Technical Support **Responsibilities**: - Diagnose issues using logs, knowledge base, and support sources (covering front and backend). - Manage the life-cycle of help desk incidents. - Resolve issues based on support documents/knowledge base, particularly for system configurations and restarts. - Escalate to L3 support when...

Responsibilities: Handling customer calls with English and Mandarin clients Working in virtual teams distributed globally. Working with desperate and demanding client groups. Providing technical support on windows/ Linux based env.Requirements: Mandarin language proficiency mandatory. Experience of Managed File Transfer products (Connect: Direct, Sterling...

**Requirements** - **Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome**: - Must be graduate from IT or Computer Science - Must have IT background - Need to have eagerness to learn and perform with commitment **Junior L2 Production Support** - Experience in programming languages such as JAVA/J2EE. - Experience in Unix...

**Responsibilities**: - Handling customer calls with English and Mandarin clients - Working in virtual teams distributed globally. - Working with desperate and demanding client groups. - Providing technical support on windows/ Linux based env. **Requirements**: - Mandarin language proficiency mandatory. - Experience of Managed File Transfer products...

**Position: - L2 Desktop Support** **Duration: 1 year contract** **Working days: 2 days a week** **Salary: RM400 per day***: RM3200 per month** **Job Responsibilities: - ** - Level 2 end user support which include diagnosing, identifying, resolving end user reported IT equipment issues - Replacement of hardware parts to resolve issues - Effective...

Experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Types**: Permanent, Contract Contract length: 12 months Pay: RM1,314.79 - RM7,653.33 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion -...

Provide L2 support to resolve any system-related issues. Manages all assigned Incident & Change Requests and deliver according to the target resolution time provides its IT services and solutions with the highest quality and service excellence, which have been the key differentiator among its peers. Diploma / Advanced Diploma / Higher Graduate Diploma / DVM...

Provide L2 support to resolve any system-related issues. Manages all assigned Incident & Change Requests and deliver according to the target resolution timeprovides its IT services and solutions with the highest quality and service excellence, which have been the key differentiator among its peers.Diploma / Advanced Diploma / Higher Graduate Diploma / DVM /...

Requirements- Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome:Must be graduate from IT or Computer Science Must have IT background Need to have eagerness to learn and perform with commitmentJunior L2 Production Support Experience in programming languages such as JAVA/J2EE. Experience in Unix commands, SQL queries...

**Responsibilities**: - Resolve help desk issues including troubleshooting hardware and software issues. - Develop and documents checklists as knowledge for stake holders reference. - Recommend procedures and controls for problem prevention. - Support multiple platforms including desktops, laptops, mobile devices and Audio Video equipment. - Provide L1 & L2...

Kindly refer below:Position: L2 IT Onsite SupportContract: Part-time - Work only 2 times per weekLocation: Malaysia Kuala Lumpur - TSLAW Tower, No. 39, Jalan Kamuning, Pinggiran TRXPart-time - Work only 2 times per week (Monday and Tuesday 9am to 6pm)Salary: RM450/dayEssential Responsibilities and Duties: Provides secondline investigation and diagnosis....

Job Title: SAP FICO L2 Support Experience: 4-12 Years Location: Kuala Lumpur **Desired Competencies (Technical/Behavioral Competency)Must-Have** - 4-6 years of experience in SAP Finance and Controlling areas proven by SAP certificates, including the following sub-modules: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets...

**Title: Technical Support Engineer** **Mandatory Skills**: - Hands-on experience with Cisco networking technologies such as IOS-XR Router, IOS-XE, and Cisco routing products (ASR 9K, ASR9xx, NCS). - Proficiency in industry-standard routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, and basics of multicast. - Experience with...

**Position: L2 Desktop Support**Duration: 1 year contractWorking days: 2 days a weekSalary: RM400 per day: RM3200 per month****Job Responsibilities: - * Level 2 end user support which include diagnosing, identifying, resolving end user reported IT equipment issues Replacement of hardware parts to resolve issues Effective escalation of complex issues to next...

Kindly refer below: **Position: L2 IT Onsite Support** **Contract: Part-time - Work only 2 times per week** **Location: Malaysia Kuala Lumpur - TSLAW Tower, No. 39, Jalan Kamuning, Pinggiran TRX** **Part-time - Work only 2 times per week (Monday and Tuesday 9am to 6pm)** **Salary: RM450/day** Essential Responsibilities and Duties: - Provides...

Responsibilities - You are required to be the point of escalation for Support Tier 1 - You have to responsible assist customers in finding existing and missing content - You have to coordinate troubleshoot software issues using remote assistance software - You have to coordinate troubleshoot hardware and satellite issues over the phone - You have to Create...

**Job Highlights** - Unique Opportunity for Career & Self Development - Young & Energetic Culture - Dental, Optical, Staff Insurance, training, Birthday gift, etc Highly Desired skills: - Minimum 4 years of working experience in cyber security, computer operations and data network support or maintenance - Working knowledge of cyber security frameworks,...

Responsibilities You are required to be the point of escalation for Support Tier You have to responsible assist customers in finding existing and missing content You have to coordinate troubleshoot software issues using remote assistance software You have to coordinate troubleshoot hardware and satellite issues over the phone You have to Create and escalate...

Job Highlights Unique Opportunity for Career & Self Development Young & Energetic Culture Dental, Optical, Staff Insurance, training, Birthday gift, etcHighly Desired skills: Minimum 4 years of working experience in cyber security, computer operations and data network support or maintenance Working knowledge of cyber security frameworks, compliance, and...