Technical Specialist
7 months ago
**Role: Technical Specialist**
**Location: Shah Alam, Selangor, Malaysia**
**Contract - 12 Months**
- To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation.
- Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems
- Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
- Provide input to the implementation, backup and roll-back plans
- Act as a **technical resource** for internal and external projects
- Follow appropriate departmental and bank procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers
**Job Type**: Contract
**Salary**: RM6,000.00 - RM8,000.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- Years of exp in L1 L2 Support:
- Any Certification in FCC / FTI:
- Experience in Trading:
- Years of Experience in SIT / UAT :
-
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