Technical Operations Specialist
8 months ago
**Key Responsibilities**:
- Technical Capability. Works within a team with little supervision as an established specialist. Has detailed knowledge in their area for example, systems, implementing technical changes, building software regimes, build evaluations, coaching and training of less experienced staff, infrastructure maintenance etc.
- Scheduling & Automation. Ensures workload is run successfully. Makes good use of automation to reduce risk of errors. Escalates issues as appropriate to meet service level agreements.
- Process. Demonstrates a clear understanding of technical support processes. Is able to utilize their technical knowledge to verify, validate and document the customer’s requirements and any changes to those requirements in a controlled manner. Is able to make ecommendations to customers for improvements to the service. Logs activities to provide the audit trail and raw data for statistical analysis, preparing and maintaining operational documentation to ensure that the team operates within defined guidelines and procedures
- Problem Solving. Deals with problems escalated by other team members. Has the ability to further develop their problem solving skills. Takes ownership for listening to and understanding more complex problems. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
- Team Working. Provides assistance and advice to others. Identifies and helps to address training needs in the team to support the team leader or manager. Trains and coaches less experienced employees. If the team is above a certain size this role may include some supervisory responsibilities.
- Service Level. Recognizes opportunities to improve performance against Service Level. Acts as a point of escalation resolve service delivery issues. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations.
- Customer Relationship. Establishes working relationships with customers (may be internal and external) to deliver and enhance the service.
- Business Awareness. Has an understanding of the customer’s technical requirements. Is responsible for the successful delivery of all technical support activities within the agreed service levels. Recognizes and reports opportunities to the Team Manager and other relevant parties for additional business. Professional Development. Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver enhanced service.
**Qualifications**
- An understanding of the ITIL/ITSM processes with knowledge of the various ITSM stages, including but not limited to: Incident Management, Problem Management, Change Management and other ITSM stages.
- General knowledge and understanding of IT services and technical aspects of IT infrastructure.
- Good problem-solving skills
- Ability to communicate effectively with team members, customers, support teams and other organisational stakeholders.
- Ability to work across functional areas to drive continuous improvement.
- Ability to influence others at all levels of an organization with proven leadership skills.
- Focus on proactivity in your daily work.
- Fluent in English and Mandarin is required.
-
Technical Operations Specialist
2 weeks ago
Kuala Lumpur, Malaysia SS&C Technologies Full timeJob Title: Technical Operations Specialist SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000...
-
Risk Operations Officer
7 months ago
Kuala Lumpur, Malaysia BID Operations Full timeDevelop, follow, and enhance risk management policies and procedures within the designated risk jurisdiction. - Collaborate closely with the dealing and liquidity teams to effectively assess and manage operational risks. - Serve as a technical liaison to stakeholders and various departments within the firm, providing clear and concise answers to complex...
-
Technical Operations Specialist
7 months ago
Kuala Lumpur, Malaysia Mhub Full time**About the Role**: **Key Responsibilities**: - System Monitoring: Monitor system performance and troubleshoot issues to ensure optimal operation of all technical systems. - Deployment: Assist with the deployment of new software and updates, ensuring mínimal disruption to operations. - Documentation: Create and maintain detailed documentation for technical...
-
Technical Support Specialist, My
7 months ago
Kuala Lumpur, Malaysia Qashier Pte Ltd Full timeTechnical Support Specialist, MY About the job Technical Support Specialist, MY Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? Qashier is looking for an amazing **Technical Support Specialist **to support our growth! We are looking for passionate individuals that can assist in the setup and...
-
Marketing Operation Specialist
8 months ago
Kuala Lumpur, Malaysia BID Operations Full time**Responsibilities**: - Collaborate with cross-functional teams to gather campaign assets, both online and offline, and ensure timely delivery. - Communicate with internal and external groups to ensure marketing materials comply with regulations. - Identify issues, risks, and benefits of website content and functionality updates, and outline business...
-
Technical Sales Support Specialist
7 months ago
Kuala Lumpur, Malaysia Armiena Group Sdn. Bhd. Full timeTechnical Sales Support Specialist Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist IIProvides documentation on product specifications and usage to...
-
Technical Specialist
7 months ago
Kuala Lumpur, Malaysia Pan Asia Full time**Role: Technical Specialist** **Location: Shah Alam, Selangor, Malaysia** **Contract - 12 Months** - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems - Design...
-
Customer Operation Supervisor
8 months ago
Kuala Lumpur, Malaysia BID Operations Full timeAt BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s...
-
Human Resource Specialist
7 months ago
Kuala Lumpur, Malaysia XT Technical Pte Ltd Full timeHello! MEXC is looking for a Japanese Talent Acquisition Specialist. If you wanna join the young and ambitious team, and be a part of a Global Exchange then you are exactly that specialist we are seeking! **Why us?** - Competitive salary+bonuses - Career growth - Various benefits and support from the company - Full remote job - you can work from anywhere! -...
-
Network Technical
1 day ago
Kuala Lumpur, Malaysia Telstra Full time**Our GBS team** Our Global Business Services (GBS) function brings together and radically simplifies customer service operations and internal support services. We enable innovation, both for our consolidated function as well as for other areas of Telstra. Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra’s...
-
Technical Specialist
7 months ago
Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time**ROLE: TECHNICAL SPECIALIST** - Liaise with Level 2 and vendor on CR/ Bug Fix. Able to analyze problem and provide long term solution with short term mitigation plan. - Provide findings and propose solutions to system issues when needed. - Conduct code review, test case review to maintain the code and service quality. - Recommend improvements, security...
-
Technical Support Center Specialist
7 months ago
Kuala Lumpur, Malaysia BD Full time**Job Description Summary**: This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms...
-
Technical Support Specialist Level 1-3
2 weeks ago
Kuala Lumpur, Malaysia Dentsu Full time**Job Title**:Technical Support Specialist Level 1-3 Contributes to the delivery and implementation of operational projects to support the business Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards. **Location**:Kuala Lumpur **Brand**:Global Technology **Time Type**:Full...
-
Operations Specialist
7 months ago
Kuala Lumpur, Malaysia SMEVentures Full timeOperations Specialist SMEVentures is looking for a talented Operations Specialist to join our fast-growing portfolio company eMerge ITS. About SMEVentures SMEVentures is the leading platform for entrepreneurship through acquisition (ETA) in Asia Pacific. We empower the growth and sustainability of small and medium-sized enterprises (SMEs) by bridging the...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full timeWe are a world-leading smart mobility SaaS tech company with over 2 million active users, and we're looking for an experienced Technical Support Specialist to join our team.The main purpose of this position is to ensure that all workstations, network devices, printers, hardware, and software are up to specifications and functioning correctly, enabling our...
-
Technical Support Center Specialist
8 months ago
Kuala Lumpur, Malaysia BD Full time**Job Description Summary**: - We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...
-
SAP Technical Specialist
2 weeks ago
Kuala Lumpur, Malaysia Ambition Full timePublic listed organization - New digital hub in Klang Valley - Regional transformation projects A well established industrial solutions manufacturer is establishing a new digital hub in Klang Valley. At this juncture, they are hiring several SAP Technical Specialists (ABAP). **Responsibilities**: - Accountable for SAP solution design aligned to technical...
-
Master Well Service Operations Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Elsa Talent Solutions Sdn. Bhd. Full timeJob OverviewElsa Talent Solutions Sdn. Bhd. is a leading provider of talent solutions, and we are currently seeking an experienced Master Well Service Operations Specialist to join our team.Key ResponsibilitiesThe successful candidate will be responsible for managing and controlling all concerned parties on well servicing operations, ensuring compliance with...
-
Associate Technical Solution Specialists
4 days ago
Kuala Lumpur, Malaysia Cisco Full time**Why Cisco** We change the world, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic...
-
Technical Support Center Specialist
7 months ago
Kuala Lumpur, Malaysia BD Full time**Job Description Summary**: This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms...