Technical Operations Specialist

3 months ago


Kuala Lumpur, Malaysia Marsh McLennan Full time

Technical Operations Specialist - Claims

**Company**:
MMC Corporate

**Description**:
**Technical Operations Specialist - Claims**

**What can you expect?**
- Be a part of a regional operational shared service center
- Interact diverse colleagues and stakeholders from various line of business within MMC

**What is in it for you?**
- Career Development and Training Opportunities
- Explore opportunities to work on regional and global projects
- Conducive Smart Office work environment

**We will count on you to**:

- Registration, Processing and Adjudication of claims **(General Insurance) **within turnaround time.
- Compute claims settlement and verify reimbursements from insurers are correct.
- Diligently monitor and follow-up on unsettled claims with insurers and/or outstanding information from clients.
- Interact with stakeholders (internal and external) to ensure proper execution of tasks.
- Prepare claims statistic report on a monthly basis.
- Proactively identify problems with the team or client and present solutions.
- Participate in project initiatives to improve efficiency and productivity of the department.
- Update documentation of processes.
- Perform analysis on queries and errors, helping develop action plan to drive improvement.

**What you need to have**:

- A Degree holder
- Minimum 3-5 year experience in working on **General Insurance** claims operation.
- Possess good **General Insurance knowledge**:

- Possess proficiencies in MS Excel and MS Powerpoint
- Ability to understand, speak, read and write** English** is required

**What makes you stand out**:

- Good communication and interpersonal skills
- Experience in supporting insurance **broking company or** **shared service operation**:

- Experience in handling Reinsurance claims
- Experienced in **Insurance industry, Claims Management/ Claims Examiner**:

- **Proficient in Microsoft Excel functions and formulas**:

- Strong analytical skills and detail-oriented to comprehend and summarize appropriate information

Job ID R_266276



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