Executive Technical Support L2

**Responsibilities For L2 Technical Support**: - Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the...

### Job Description: L2 Technical Support **Responsibilities**: - Diagnose issues using logs, knowledge base, and support sources (covering front and backend). - Manage the life-cycle of help desk incidents. - Resolve issues based on support documents/knowledge base, particularly for system configurations and restarts. - Escalate to L3 support when...

Experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Types**: Permanent, Contract Contract length: 12 months Pay: RM1,314.79 - RM7,653.33 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion -...

**Position: - L2 Desktop Support** **Duration: 1 year contract** **Working days: 2 days a week** **Salary: RM400 per day***: RM3200 per month** **Job Responsibilities: - ** - Level 2 end user support which include diagnosing, identifying, resolving end user reported IT equipment issues - Replacement of hardware parts to resolve issues - Effective...

Provide L2 support to resolve any system-related issues. Manages all assigned Incident & Change Requests and deliver according to the target resolution time provides its IT services and solutions with the highest quality and service excellence, which have been the key differentiator among its peers. Diploma / Advanced Diploma / Higher Graduate Diploma / DVM...

**JOB HIGHLIGHTS** Local Malaysian only. 5-day work week with a hybrid working arrangement. Excellent growth and career advancement opportunities. Competitive remuneration package. Great MNC (energy sector) working culture. **RESPONSIBILITIES** **(1) Technical Support** ✍ Provide L2 or L3 support to users experiencing software issues. ✍...

Kindly refer below: **Position: L2 IT Onsite Support** **Contract: Part-time - Work only 2 times per week** **Location: Malaysia Kuala Lumpur - TSLAW Tower, No. 39, Jalan Kamuning, Pinggiran TRX** **Part-time - Work only 2 times per week (Monday and Tuesday 9am to 6pm)** **Salary: RM450/day** Essential Responsibilities and Duties: - Provides...

Job Title: SAP FICO L2 Support Experience: 4-12 Years Location: Kuala Lumpur **Desired Competencies (Technical/Behavioral Competency)Must-Have** - 4-6 years of experience in SAP Finance and Controlling areas proven by SAP certificates, including the following sub-modules: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets...

Responsibilities - You are required to be the point of escalation for Support Tier 1 - You have to responsible assist customers in finding existing and missing content - You have to coordinate troubleshoot software issues using remote assistance software - You have to coordinate troubleshoot hardware and satellite issues over the phone - You have to Create...

**Title: Technical Support Engineer** **Mandatory Skills**: - Hands-on experience with Cisco networking technologies such as IOS-XR Router, IOS-XE, and Cisco routing products (ASR 9K, ASR9xx, NCS). - Proficiency in industry-standard routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, and basics of multicast. - Experience with...

**Job Highlights** - Unique Opportunity for Career & Self Development - Young & Energetic Culture - Dental, Optical, Staff Insurance, training, Birthday gift, etc Highly Desired skills: - Minimum 4 years of working experience in cyber security, computer operations and data network support or maintenance - Working knowledge of cyber security frameworks,...

About the RoleWe are seeking a highly skilled Senior Technical Support Specialist L2/L3 to join our team at Oxydata Software.The ideal candidate will possess strong problem-solving skills and be able to troubleshoot complex issues on Informatica, Teradata, and Hadoop platforms.Must have hands-on experience with Oracle Data Integrator and have a strong...

**Role: Technical Specialist** **Location: Shah Alam, Selangor, Malaysia** **Contract - 12 Months** - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems - Design...

**Basic Infomation** Department: Alibaba Group Degree: Bachelor Work Experience: 5 year - 1. As an L2 support expert in the networking field of cloud product technology, provide expert service support for cloud products to customers, responsible for quickly identifying and analyzing solutions to escalation issues. 2. Coordinate with the development team...

**VA Global is hiring EV chargers 2.Lvl Technical Support Agents** **POSITION OVERVIEW** We are now looking for passionate 2. Lvl Technical Support Agents to join our global team. In this position you will be responsible for the operation of different electric car charger hardware by following standard pre-established procedures. You will be responsible...

Job Description (JD) Key Skills / Knowledge and Behaviors (if applicable) **Application Services** - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - To thoroughly understand the system design, user requirement and provide impact analysis feedback for any potential...

**Job Title: Global Technical Support Expert (Networking field) -Kuala Lumpur*** **Job Num: 27801** **Job Category: IT Infrastructure/Networking** *** **Job Location**: **City**: - Kuala Lumpur**State**: - None**Country**: - Malaysia**Postal Code**: **Overview**: *** *** **Responsibilities**: - As an L2 support expert in the networking field of...

**Job Title: Global Technical Support Expert (database field) - Kuala Lumpur*** **Job Num: 27803** **Job Category: Devops/Cloud** *** **Job Location**: **City**: - Kuala Lumpur**State**: - None**Country**: - Malaysia**Postal Code**: **Overview**: *** *** **Responsibilities**: - As an L2 support expert in the database field of cloud product...

The Technical Assistant is responsible to prepare Knowledge Based articles and SOPs & other supporting documents to communicate complex and technical information more easily He/She able to develop, gather and disseminate technical information through organizational communication channels using readily available infrastructure tools and devices. Experience...

**Position Objective**: The objective of the Technical Support Executive position at Nexus Fintrade Limited is to provide exemplary technical assistance and support to both our clients and internal teams, ensuring the seamless operation of our proprietary software and platforms. As a member of our dynamic team, your goal is to deliver prompt and proficient...