Senior Technical Support Engineer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full time
About the Role

We are seeking a highly skilled Senior Technical Support Specialist L2/L3 to join our team at Oxydata Software.

The ideal candidate will possess strong problem-solving skills and be able to troubleshoot complex issues on Informatica, Teradata, and Hadoop platforms.

  • Must have hands-on experience with Oracle Data Integrator and have a strong understanding of SQL, particularly with Teradata and Oracle.
  • Proficiency in Big Data/Hadoop, Java, Python, and UNIX Shell scripting.
  • Familiarity with any Scheduling tool and the ability to work with technical teams to derive permanent fixes.
  • Should be able to logically prioritize tasks and schedule work accordingly.
  • Deep understanding of Data Warehouse Concepts and hands-on experience with process like Incident management, Problem management, and Change management.
  • Excellent communication skills with the ability to interact with both technical and non-technical users.
Requirements
  • Bachelor's Degree or Master's in IT/Computer Science/Engineering or related discipline.
  • 6-10 years of experience in a support role with a strong focus on data integration.
  • Availability to work in a 24/7 shift or on-call support model.
Working at Oxydata Software

We are a dynamic and innovative company that values teamwork and individual contributions. If you are passionate about data integration and have a strong passion for troubleshooting, we encourage you to apply for this exciting opportunity.



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