Technical Support Specialist
3 weeks ago
Job Summary
We are seeking a skilled IT Support Specialist to join our team at Cartrack, responsible for managing technical activities, providing timely information, and evaluating operational issues to ensure business risks are minimized.
Key Responsibilities:
- Manage IT technical activities to achieve operational outcomes.
- Provide timely and effective information and technical interpretation on IT matters.
- Be the focal point or contact for all stakeholders and proactively understand & anticipate to their business needs.
- Evaluate and respond to operational or service delivery issues.
- Monitor, review and analyse incident performance metrics and recurring issues/requests.
- Provide support for a range of devices, hardware, software, network, systems and other related technologies.
- Monitor the daily installation statistics and be responsible for technicians productivity.
Requirements:
- Degree in Information Technology &/Or Engineering.
- Minimum of 5 years experience in related industry and technical background with knowledge of technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage.
- Minimum of 2 years experience in working as a team.
- Team leading experience will be good to have.
- Fully computer Literate with experience/Knowledge Application usage and PC troubleshooting.
- Knowledge of Project Management is an advantage.
- Ability to use Excel to Reconcile Billing/Reporting/Data Exports.
- Strong analytical problem-solving skills with and thinking out of the box.
Additional Information:
- Language: English
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