Alibaba Cloud Intelligence-global Technical Support
6 months ago
**Basic Infomation**
Department:
Alibaba Group
Degree:
Bachelor
Work Experience:
5 year
- 1. As an L2 support expert in the database field of cloud product technology, provide expert service support for cloud products to customers, responsible for quickly identifying and analyzing solutions to escalation issues. 2. Coordinate with the development team to drive bug fixes and architectural optimizations for cloud products based on customer feedback. Drive the implementation of backend diagnostic tools and user-side self-diagnostic tools. 3. Organise official technical best practices and solutions to guide users in the proper use of cloud products.
**Position Requirement**
- 1. Bachelor's degree or higher in computer science, communications, or related fields with at least 5 years of traditional/internet business system DevOps/operations/development experience; Excellent listening, speaking, reading, and writing skills in both Chinese and English. 2. Rich experience in database kernel, operation, development, and implementation. 3. Familiar with one or more of the relational databases: Oracle, MySQL, SQL Server, PostgreSQL. 4. Familiar with one or more of the non-relational databases: Redis, MemCache, MongoDB, Hbase. 5. Familiar with one or more scripting languages: Python, Ruby, VB script,familiar with various operating systems and their principles, experience in windows server, linux, unix operations is preferred. 6. Familiar with the working principles of TCP/IP, proficient in using various network troubleshooting tools. 7. Strong troubleshooting and quick problem-solving skills, proficient technical documentation writing ability and work habits, and adept at learning new technologies; Excellent communication skills, teamwork experience, professionalism, and consistently putting customers first in both words and actions.
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