Alibaba Cloud-global Technical Support Expert

6 months ago


Kuala Lumpur, Malaysia Alibaba Full time

**Basic Infomation**

Department:
Alibaba Group

Degree:
Bachelor

Work Experience:
5 year
- Join our team as a database domain expert in cloud product technology, where you will offer expert-level service support to our customers. You will be at the forefront of troubleshooting and resolving complex, escalated issues swiftly and accurately. Key Responsibilities: 1. Serve as a technical authority for cloud product databases, providing expert-level support and resolving challenging escalated issues. 2. Liaise with the R&D team to advocate for bug fixes and architectural improvements in cloud products based on customer feedback, and encourage the development and utilization of diagnostic tools for backend and user-end. 3. Compile and distribute official technical documentation and solutions, advising customers on the optimal use of cloud products.

**Position Requirement



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