L1 Support

_Our client, an International BPO is on the lookout for L1 Technical Support Representatives, who are fluent in Japanese (N3 and above). As a technical support representative, you will be part of a team that helps our client's customers with their enquiries. You will use your system knowledge and customer service skills to provide solutions and guidance to...

L1 Operation & Support Specialist (Depends on experience to become Lead or Support), will be supporting remotely from home. **Job descriptions**: - Understand the scope of work and maintain the work delivery within the scope. - Ensuring that all calls are logged in, incidents reported are captured in Jira before addressing the issues. - Ensuring that...

**Educational Background**: 1. Fresh Graduate: Someone who has recently graduated (within the last year or two) with a degree in a relevant IT field. This could include Computer Science, Information Technology, Software Engineering, or similar programs. **Technical Skills**: 1. **Strong Math Skills**: A solid foundation in mathematics is crucial for...

**Educational Background**: 1. Fresh Graduate: Someone who has recently graduated (within the last year or two) with a degree in a relevant IT field. This could include Computer Science, Information Technology, Software Engineering, or similar programs. **Technical Skills**: 1. **Strong Math Skills**: A solid foundation in mathematics is crucial for...

The role is part of our Global **Security Operations Center (SOC)** team, tasked to deliver Managed Security Services (MSS) and help customers achieve its business goals & objectives by re-imagining cybersecurity as one of its business enabler. The role reports to SOC vertical based in Singapore. **Responsibilities**: - Work in **24x7 **shift environment...

POSITION GENERAL DUTIES AND TASKS: Core Skills: WebLogic/WebSphere Windows/UNIX/Linux Oracle SQL **Skillset** Application Technical Support on Java and Oracle Database. Platform Knowledge on Windows, UNIX/Linux (Solaris) & WebSphere/WebLogic web deployments. Hands-on experience on Windows and Unix scripting. Knowledge in Banking IT environment will be a...

2+ year of experience in technical support position - Basic troubleshooting knowledge of desktop support issues such as software installation, system configurations, networking etc - Good experiences and working knowledge of the following: Adobe Creative Cloud technologies, Application support, Workflow solutions, ITSM Ticketing tools - Additional knowledge...

**Responsibilities** - Required to be the point of escalation for Support Tier 1 - Responsible to assist customers in finding existing and missing content. - Coordinate to troubleshoot software issues using remote assistance software - Coordinate to troubleshoot hardware and satellite issues over the phone - Create and escalate tickets to internal...

**Responsibilities**: **Incident Management** - Resolve complex technical issues escalated from L1 and L2 support teams. - Conduct root cause analysis to prevent recurring issues. **Troubleshooting** - Collaborate with development teams to address software bugs and enhance performance. **System Maintenance**: - Manage and optimize database performance and...

Minimum 5 years of working experience with Apache, IBM Websphere or Oracle WebLogic, SQL are essential - Experience in supporting integration with Paynet-related payment systems e.g. IBG, IBFT, PaySwitch, - Extensive knowledge in shell scripting, SSL certificate, TCP/IP - Skillful on troubleshooting server/network/load balancer/HSM issues - Experience in...

Assess the severity of support cases and allocate resources accordingly. - Document support cases thoroughly and prioritize them based on urgency. - Monitor support queues and ensure timely resolution of issues. - Escalate complex issues to Level II Analysts or the Support Manager. - Identify opportunities for process improvements and recommend changes. -...

**Responsibilities**: - Resolve help desk issues including troubleshooting hardware and software issues. - Develop and documents checklists as knowledge for stake holders reference. - Recommend procedures and controls for problem prevention. - Support multiple platforms including desktops, laptops, mobile devices and Audio Video equipment. - Provide L1 & L2...

Perform pro-active monitoring and system health check - Diagnose problem area and recover the incident within SLA - Escalate/Collaborate with other support teams to resolve reported incidents/problems - Contribute and review Root Cause Analysis and Permanent Corrective Action - Coordinate thorough testing of the developed solution - Manage the reported...

Prenetics is a leading genomics and precision oncology company dedicated to transforming patient care through advanced genomic and molecular technologies. Our new business focus is on precision oncology, specifically on early detection and treatment. We recently acquired ACT Genomics, the only Asia-based company to receive FDA clearance, has enabled us to...

**Responsibilities**: - Responsibilities: - Provide 2nd level production support, handle problems and incidents, detail troubleshooting and manage change requests till closure.- Understand and enforce processes and procedures - Manage customer satisfaction through commitment to timeline, quality and accuracy, and constantly working on continuous...

**Responsibilities For L2 Technical Support**: - Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the...

**.Duration**: 1 year extendable contract _Work from office **Location**: KL **Salary**: Max: 3200 MYR (based on experience). L1 Support/Service desk support **Normal Working Hours**: Monday to Friday (8:00AM to 5:00PM) Weekends off **Exp**: 06 Months to 10Years

**The Position**: The position will require you to support the contact centre in spoken and written English. **The Requirements for the Role**: - Diploma /Degree in IT related disciplines. - **Good command of spoken and written English.**: - **Cantonese and Mandarin speaker encouraged to apply.**: - **L1 troubleshooting and customer service skills.**: -...

**NOTE: This role will require you to work in Au NZ time zone** **About Anchanto**: At Anchanto, our mission is to revolutionize eCommerce operations for businesses of all sizes by providing innovative and intelligent SaaS platforms. We strive to simplify backend eCommerce processes, making them simpler, faster, and scalable. Our vision is to transform the...

**Role: Technical Specialist** **Location: Shah Alam, Selangor, Malaysia** **Contract - 12 Months** - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems - Design...