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L1 Application Support Analyst
1 week ago
Perform pro-active monitoring and system health check
- Diagnose problem area and recover the incident within SLA
- Escalate/Collaborate with other support teams to resolve reported incidents/problems
- Contribute and review Root Cause Analysis and Permanent Corrective Action
- Coordinate thorough testing of the developed solution
- Manage the reported incident/problem until closure
- Provide regular feedback and status of issues to the stakeholders
**Relevant Work Experience**
- Minimum 5 years of working experience with Apache, IBM Websphere or Oracle WebLogic, SQL are essential
- Experience in supporting integration with Paynet-related payment systems e.g. IBG, IBFT, PaySwitch,
- Extensive knowledge in shell scripting, SSL certificate, TCP/IP
- Skillful on troubleshooting server/network/load balancer/HSM issues
- Experience in elastic Stack, Kibana, Splunk or Dynatrace is advantageous
**Job Type**: Contract
Contract length: 12 months
Pay: RM3,000.00 - RM5,500.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
**Experience**:
- Application support: 4 years (preferred)
- Shell Scripting: 4 years (preferred)
- UNIX: 4 years (preferred)
- SQL: 4 years (preferred)
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