Application Support Analyst

6 days ago

Kuala Lumpur, Malaysia WPP Full time

**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.**

**Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.**

**We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.**

**WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 317 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 8th in the FTSE 100 rankings for Women on Boards.**

**WPP is the creative transformation company. We use the power of creativity to build better futures for our people,** **planet, clients and communities.**

**Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. We create transformative ideas and outcomes for its clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN.**

**WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.**

**WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.**

**Visit our LinkedIn page to see what we're up to**

LI-Hybrid

**Why we're hiring**:
At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data.

GroupM is the world's leading media investment company responsible for more than $63B in annual media investment through agencies Mindshare, MediaCom, Wavemaker, Essence and m/SIX, as well as the outcomes-driven programmatic audience company, Xaxis and data and technology company Choreograph. GroupM's portfolio includes Data & Technology, Investment and Services, all united in a vision to shape the next era of media where advertising works better for people. By leveraging all the benefits of scale, the company innovates, differentiates and generates sustained value for our clients wherever they do business.

The GroupM IT team in WPP IT are the technology solutions partner for the GroupM group of agencies and are accountable for coordinating and assuring end-to-end change delivery, managing the GroupM IT technology life cycle and innovation pipeline.

**Role purpose**:
**What you'll be doing**:

- Provide ongoing L1 and L2 support to users
- Application Administration inc masterfiles, data management and data mapping activities
- Liaise with end users to identify issues or areas for improvement, relaying development requests to third party vendors and regional/global teams
- Assist in upgrades including planning, testing and communications
- Lead and manage projects autonomously, identifying potential risks and communicating status in a timely manner
- Build relationships with key business units and stakeholders / third party vendors / regional contacts
- Obtain a thorough understanding of media, media systems and processes at GroupM Australia across all business units

**What you'll need**:

- Able to work on multiple projects/tasks simultaneously; a self-starter and independent worker. You will need to be flexible and be able to switch "hats" seamlessly.
- Excellent analytical and critical thinking skills - able to analyse and solve problems
- Excellent communication and interpersonal skills to liaise with people at various levels of the business (both internal and external) with confident verbal and written communication
- High attention to detail and ability to meet deadlines in a fast paced environment
- Strong documentation skills
- Highly skilled in Excel, Word, and other word processing software programs
- Minimum of 3 years of experience working as Support Analyst (Business or Technical)
- Experienced in working with third-party vendor service/support teams
- Media industry experience (nice to have)
- Demonstrated experience with relational databases, such as SQL, Oracle and ability to write SQL commands is required
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