Application Support Analyst

2 weeks ago

Kuala Lumpur, Malaysia ConvaTec Full time

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).

Our search for better is changing the lives of our customers. It’s changing the careers of our people too - creating new challenges and opportunities all the time. We’re a business that never stands still. Join us on our journey to #ForeverCaring as an Application Support Analyst and you won’t either.

**About Role**

Your key responsibilities will include:

- Provides 2nd level Application/System end-to-end support experience for the customer as well as COTS components
- Troubleshoots and identifies resolution for complex issues within defined SLAs using available workarounds or permanent fixes
- Initiates and drives problem management activities
- Participate in Incident and problem management according to ITIL standards
- Creates and maintains system and service documentation, including knowledge sharing
- Fosters interaction and collaboration with customers, internal teams (i.e. L1, L3), and 3rd parties
- Resolve support tickets in a timely manner and escalate to third party or vendor support if necessary
- Stay informed about technological advancements and trends in IT support.
- Troubleshoot and identify resolutions for complex issues within defined SLAs
- Foster interaction and collaboration with customers, internal teams, and third parties
- Contribute to project-specific tasks with or without a technical lead function

Our APAC GBS supports a hybrid working approach. You will be supporting markets in multiple time zones and some flexibility around working hours will be needed.

You will be joining a newly formed Global Business Services team, with opportunities to grow, within Information Technology or wider IT functions.

**About You**

To be successful in this role you will have:

- Experience in IT support or software engineering
- Proficiency in providing technical support and resolving queries
- Proficiency in ITIL best practices is required
- Ability to perform well under stress and provide reliable solutions
- Capacity to stay updated with IT innovations and trends
- Creative, analytical thinker with an outcome-focused personality
- Willingness to participate in on-call duties
- Exceptional teamwork and collaboration abilities
- Strong communication skills

**Language**
- Good written and spoken English is essential
- A proficiency in Mandarin Chinese and/or Japanese as well as other Asian languages will be an advantage

**Qualifications/Education**
- Desirable a degree in Computer Science, Information Technology, or a related field

Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.

**This is stepping up to a challenge.**

**This is work that’ll move you.**

LI-WT1

LI-Hybrid

**Beware of scams online or from individuals claiming to represent Convatec**

**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

**Notice to Agency and Search Firm Representatives**

**Already a Convatec employee?

  • Senior Application Support Analyst

    21 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Digital Omnis Consulting Full time

    Senior Application Support Analyst (Contract)We are looking for a Senior Application Support Analyst to work in a leading local bank on a 12-month contract. If you have a strong background in application support, enjoy troubleshooting, and have experience with banking systems, this could be the perfect opportunity for youAbout the RoleProvide technical...

  • Application Support Analyst

    21 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lotus's Malaysia Full time

    As an Application Support Engineer, you will play a key role in providing end-user support, monitoring and optimizing multiple applications, and contributing to the quality assurance process. You will work closely with senior team members, cross-functional teams, and stakeholders to ensure applications meet business needs and perform efficiently. You will...

  • Technical Analyst

    16 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lotus's Malaysia Full time

    What We're Looking ForWe are seeking a highly motivated and organized Application Support Analyst to join our team. In this role, you will be responsible for providing end-user support for multiple applications, monitoring and optimizing their performance, and contributing to the quality assurance process.Responsibilities:Identify and implement application...

  • Application Support Analyst

    21 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hexa Business Full time

    Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaAbout the job Application Support AnalystROLE PURPOSEDeliver efficient and reliable support services for information accessibility, business operations efficiency, and increased organization productivity that contributes to the Bank's IT strategy and roadmap.JOB DESCRIPTION AND ACCOUNTABILITYAssist...

  • Application/production Support Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia NTT DATA Full time

    **Req ID**: 277378 We are currently seeking a Application/Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Job Scope** **Roles/Responsibilities** - Responsible to provide BAU support for Corporate Credit Processing systems such as REACH, Morning Excess, Default & Recovery, Global CIF,...

  • Application Production Support Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia NTT DATA Full time

    **Req ID**: 277396 We are currently seeking a Application Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Roles/Responsibilities** - Providing Live Application deployment support (odd hours) - Perform Level 2 and 3 of production support. - To perform problem investigation - problem...

  • Application Support

    3 weeks ago

    Kuala Lumpur, Malaysia Vivcal Technologies Sdn Bhd Full time

    **Position : Application Support** **Work Location : Jalan Tun Razak, Kuala Lumpur** **Company Industry : Stockbroking** **Salary : Basic + shift allowance + OT claim** **Job Summary** **Responsibilities**: - Monitor the routine batch jobs completed without errors. - Execute service recovery or escalate to L2 support team. - Track production incidents in...

  • IT Application Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Verinon Full time

    **IT Application Analyst for - Digital Solutions.** - Running the end-to-end SDLC process, including requirement studies, testing support, deployment planning, and post implementation support. - To coordinate with external vendors to ensure deliverables meet Bank requirement. - To coordinate, test and implement enhancement or fixes. - To assist in closing...

  • Senior Support Analyst for Banking Applications

    16 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Pte Ltd Full time

    Krisvconsulting Services Pte Ltd seeks an experienced Senior Support Analyst to join our team as a Data and Finance Support Engineer (Informatica ETL- L2). As a key contributor to our technical support team, you will provide level 2 support for our data and finance applications, utilizing your analytical and technical skills to troubleshoot and resolve...

  • Business Analyst, Finance Applications Support and Project

    21 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HFG Insurance Recruitment Full time

    Business Analyst, Finance Applications Support and ProjectJob Overview:We are looking for a Business Analyst with a strong background in Oracle Financials and Expense solutions to join our team. The ideal candidate will have at least two years of experience in Oracle and business analysis, acting as the first line of support for system-related inquiries and...

  • Technical Application Support

    2 weeks ago

    Kuala Lumpur, Malaysia EPS Consultant Sdn Bhd Full time

    **Position: Technical Application Support - AS400** **Working Location: Kuala Lumpur** **Basic Offered: Up to RM 8,000** **Responsibilities**: - Managing code migration across environments to ensure continued and synchronized functionality - Providing front-end support to clients and other ad-hoc related matters **Job Requirements** - Bachelor’s...

  • Application Support Expert

    16 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EcoVadis Germany GmbH Full time

    Key ResponsibilitiesProviding immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly complex web applications and APIs.Troubleshooting reported issues, diagnosing bugs, and identifying root causes.Providing instructions and clear steps to reproduce to support developers in understanding the nature of the issue to be...

  • Application Support Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Bank Negara Malaysia Full time

    **Job Title : Application Support Analyst** **ROLE PURPOSE**: **Formulate, design, develop, implement, maintain and support mission-critical payment, settlement, depository, clearing and capital market systems to serve the key functions of the following stakeholders**: â-ª Real-time gross settlement, securities depository, and securities corporate...

  • L1l2 Support/application Support

    2 weeks ago

    Kuala Lumpur, Malaysia Vivcal Technologies Sdn Bhd Full time

    **Job description** **Job Description for Application Support, Executive** **Job Summary** system is up and ready for the business. **Responsibilities**: - Monitor the routine batch jobs completed without errors. - Execute service recovery or escalate to L2 support team. - Track production incidents in issue tracking system. - Update the manual and...

  • Application Support Specialist

    16 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lotus's Malaysia Full time

    Job DescriptionWe are seeking an experienced Application Support Analyst to join our team. In this role, you will play a key part in providing end-user support for multiple applications, monitoring and optimizing their performance, and contributing to the quality assurance process.Key Responsibilities:Provide timely and effective support for...

  • Application Support

    21 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia First Derivative Full time

    Direct message the job poster from First DerivativeResponsibilities:You will provide technical support on IT-related activities to network systems security. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.Responsible for ensuring maximum system availability, prompt and accurate remediation and response to...

  • Product Executive, Application Support

    2 weeks ago

    Kuala Lumpur, Malaysia AYP Group Full time

    **Responsibilities** - Handle production support tickets promptly and efficiently. - Collaborate with cross-functional teams to troubleshoot and resolve complex issues. - Identify and implement process improvements to streamline support operations. - Provide technical assistance and guidance to customers and internal stakeholders. - Maintain accurate...

  • IT Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia SOFTENGER Full time

    Greetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...

  • Technical Application Support

    2 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan EPS Consultants Sdn Bhd Full time

    **Position: Technical Application Support - AS400** **Working Location: Kuala Lumpur** **Basic Offered: Open for Negotiation** **Responsibilities**: - Managing code migration across environments to ensure continued and synchronized functionality - Providing front-end support to clients and other ad-hoc related matters **Job Requirements** - Bachelor's...

  • Software Application Support Engineer

    16 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lotus's Malaysia Full time

    About This OpportunityWe are seeking an experienced Application Support Analyst to join our team in Lotus's Malaysia. In this role, you will play a key part in providing end-user support for multiple applications, monitoring and optimizing their performance, and contributing to the quality assurance process.Responsibilities:Provide timely and effective...