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Software Application Support Engineer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lotus's Malaysia Full time
About This Opportunity

We are seeking an experienced Application Support Analyst to join our team in Lotus's Malaysia. In this role, you will play a key part in providing end-user support for multiple applications, monitoring and optimizing their performance, and contributing to the quality assurance process.

Responsibilities:
  • Provide timely and effective support for application-related issues, including troubleshooting, resolving incidents related to application performance, functionality, and user access.
  • Monitor and support multiple applications, identifying, diagnosing, and resolving issues promptly.
  • Collaborate with senior team members to resolve complex issues and learn advanced troubleshooting techniques.
  • Communicate system changes, updates, and enhancements to stakeholders efficiently.
Requirements:
  • Excellent communication and teamwork skills.
  • Ability to adapt to changing priorities and deadlines.
  • Strong analytical and problem-solving skills.
  • Basic knowledge of database systems and system integrations.
  • Familiarity with scripting or automation tools (e.g., PowerShell, Python) is a plus.