Technical Support Engineer

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Guidewire Software Full time

At Guidewire Software, we empower our customers to achieve success by providing top-notch technical support. As an Application Support Engineer II, you will be responsible for delivering exceptional customer experiences and troubleshooting complex issues related to our software products.

The ideal candidate will possess a deep understanding of cloud applications and infrastructure, as well as experience with commercial customer incident tracking systems like Salesforce.com. Advanced exposure to technical skills such as Java, XML, JSON, and 3-tier application architecture is also required. In addition, the ability to read, analyze, and interpret diagnostic artifacts is essential.

We are committed to creating a fun and inclusive work environment that fosters collaboration and innovation. Our team members are passionate about working together to deliver high-quality products and services. If you share this passion and are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.



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