Technical Support Engineer

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Microsoft Corporation Full time
Microsoft Corporation Technical Support Engineer (SQL Data Warehouse) in Kuala Lumpur, Malaysia

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer (SQL Data Warehouse), you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

This role is flexible in that you can work up to 25% from home.

Responsibilities

  1. Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
  2. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
  3. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
  4. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Qualifications

Required Qualifications:

  1. Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience.
  2. OR 5+ years of equivalent experience.
  3. Proficiency and experience with one or more of the following products/technologies:
  4. Proficient in Database Management Systems like SQL Server, Oracle, MySQL, etc. DBA experience is a plus.
  5. Basic networking knowledge.
  6. Hands-on experience with Azure SQL database, Azure Synapse Analytics, or any other cloud-based databases.
  7. Any working experience in one of these technologies: big data technologies, data integration, Snowflake, distributed systems, etc.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html).

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