Technical Support Engineer

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ministry of Community and Social Services Full time

F-Secure makes every digital moment more secure, for everyone. For over 35 years, we've led the cyber security industry, protecting tens of millions of people online together with our 200+ service provider partners. We value our Fellows' individuality, with an inclusive environment where diversity drives innovation and growth. What makes you unique is what we value – be yourself, that is (y)our greatest asset. Founded in Finland, F‑Secure has offices in Europe, North America and Asia Pacific.

Do you enjoy reading logs and conducting in-depth analysis? Can you diagnose and solve complex technical issues? Do you have strong understanding of cybersecurity fundamentals? Are you passionate about the latest developments in technology and digital trends?

Sound like you? Great, then we are looking for you to join our team as a Technical Support Engineer We at F-Secure are all about protecting the digital side of things. You will be the go-to person for our clients and customers worldwide, becoming a trusted professional of F-Secure's retail products. When you join our team, you will get to work with the fellows who are always pushing the envelope when it comes to technology, online security and privacy. We work to set the Internet free.

We're looking for two engineers to join our team in Malaysia. Our expectation is to find two persons to cover the US time zones (i.e., permanent night shift).

Key responsibilities:

  • Provide support to our important Partners in their technical queries/issues with our products and services – communication via email, and when necessary, by phone.
  • Creating material for internal knowledge transfers on products and processes.
  • Performing log analysis in order to find and resolve the root cause of any issues reported by customers.
  • Reporting bugs and working closely with development teams for bug fixes and validation.
  • Being responsible of incident management during crisis situations and communicating effectively with both the stakeholders and customers during such events.
  • Being the bridge between development teams and support - developing and maintaining strong relationships with key stakeholders within the company.

Who are we looking for?

  • Full professional proficiency in written and spoken English, with excellent communication skills.
  • Good technical understanding of Windows, MacOS, Android and iOS platforms.
  • Knowledge in VPN and basic router technology.
  • Knowledge and interested in cyber security and its current topics.
  • Independent and proactive working style, curiosity and excellent documentation abilities.
  • Problem solving skills and adaptability in different situations to make decisions quickly and efficiently.
  • Team player who motivates and is able to collaborate with others for the common goal.
  • Interest and willingness to learn new technologies.

You get bonus points for:

  • Knowledge in AWS and SPLUNK.

What will you get from us?

  • You will work together with experienced and enthusiastic colleagues, and within F-Secure you will find some of the best minds in the cyber security industry.
  • We actively encourage our Fellows to grow and develop within F-Secure, and in your career here you can find yourself contributing to any number of our other products and teams. You decide what to make of this role, what your priorities are, and how you organize your work for the best benefit to us all.
  • We offer interesting challenges and a competitive compensation model with wide range of benefits. You get a chance to develop yourself professionally in an international and highly motivated team serving our customers in providing world class security, privacy and uncensored access to information online.
  • You get to work in a flexible, agile, and dynamic working environment that supports individual needs. Giving our people both support and the opportunity to be in charge of their own work is something that is in our DNA.
  • We are in a unique phase in our 30-year history and with curiosity and excitement in the air we see no limits for building a strong and fruitful career with us

A security vetting will possibly be conducted for the selected candidate in accordance to our employment process.

#J-18808-Ljbffr

  • Technical Support Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Acestar Sdn Bhd Full time

    Acestar Sdn Bhd WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaTechnical Support EngineerAs a Technical Support Engineer, you will be tasked with monitoring and maintaining an organization's computer systems and networks. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either...

  • Technical Support Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sungrow Power Supply Co., Ltd. Full time

    - Responsible for pre-sales technical support for PV inverters, PV&ESS hybrid products.- Provide timely and quality customer support and maintain good relationship with customer's technical team.- Provide technical proposals based on available products, technical documentation packages, tender documents, etc.- Prepare and review technical related documents...

  • Technical Support Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sperton Global AS Full time

    About UsSpertron Global AS is a leading provider of [industry] solutions. We are seeking a skilled Technical Support Engineer to join our team and provide technical support to various business users.Key ResponsibilitiesRespond to technical queries and requests from business users in a timely and professional manner.Collaborate with the development team to...

  • Technical Support Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Microsoft Corporation Full time

    Microsoft Corporation Technical Support Engineer (SQL Data Warehouse) in Kuala Lumpur, MalaysiaWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by...

  • Technical Support Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full time

    Technical Support Engineer (Level 2 Support) - US HoursWe are excited to announce an in-person Assessment Center in early February, offering a unique opportunity for experienced Level 2 Technical Support professionals to showcase their skills and join our dynamic team as we scale up to fill multiple headcount needs. We're looking for people to join the...

  • Technical Support Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ant International Full time

    Get AI-powered advice on this job and more exclusive features.Recruiter @ Ant International | Talent Acquisition SpecialistAnt International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth...

  • Technical Support Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

    This job is for a Technical Support Engineer on the Taiwan Team. You might like this job because you get to provide support for Windows & Linux systems, troubleshoot network devices, and communicate with clients and vendors.ResponsibilitiesProvide day-to-day support and assist for operating systems.Support operating systems such as Windows & Linux.Remotely...

  • IT Security Engineer

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tech Titan Group - Titan Guard and Tech Titan Distribution Full time

    About the PositionWe are seeking a Cybersecurity Systems Engineer to join our team at Tech Titan Group - Titan Guard and Tech Titan Distribution. As a Cybersecurity Systems Engineer, you will be responsible for providing technical support to customers, working cooperatively with team members to arrive at issue resolution, and contributing to the improvement...

  • Technical Support Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CloudFlare Full time

    At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...

  • Engineering Administration and Technical Support

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Airswift Full time

    We are seeking a talented Engineering Administration and Technical Support specialist to join our team at Airswift.About the Position:The ideal candidate will have experience in administering engineering systems, including E3D/PDMS/Aveva Diagram/Aveva Engineering.Excellent problem-solving skills and ability to work under pressure.Prior experience in Oil and...

  • Technical Support Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cloudflare Full time

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Support Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia e2open Full time

    We are seeking an accomplished Support Engineer - Technical Solutions to join our team at E2open. In this role, you will be responsible for delivering high-quality technical support services to our global clients.Main Responsibilities:You will engage with customers to understand their technical requirements, providing tailored solutions to meet their...

  • Senior Technical Support Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Public Mutual Berhad Full time

    Senior Technical Support Engineer (OS & App Security)Direct message the job poster from Public Mutual BerhadJob ResponsibilitiesAssist in daily maintenance and operationsAnalyse system logs to identify potential security breachesRecommend and implement data protection solutions according to security requirementsImplement preventative measures to minimize...

  • Technical Support Engineer, Malaysia

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tools for Humanity Full time

    About the Company:World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.About the Team:The Operations and Manufacturing team oversees the full lifecycle of...

  • IT Support Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Avepoint Full time

    **The Ideal Candidate:**We are looking for an IT Support Engineer who is passionate about delivering exceptional customer service and has a strong background in technical support. If you have a min diploma in Information Technology/Computer Science/Computer Engineering and at least 1 year of experience in IT industry managing large-scale applications...

  • Technical Voice Support Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bureau Veritas Switzerland AG Full time

    We are seeking a skilled Global Helpdesk Analyst to join our team. As a Helpdesk Analyst, you will provide technical voice support to end users and ensure that their issues are resolved in a timely manner.Your primary responsibility will be to provide assistance to end-users on various technical issues. This includes troubleshooting and resolving problems...

  • Technical Support Lead

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CloudFlare Full time

    Why Work with UsWe provide equal employment opportunity for all people and place great value in both diversity and inclusiveness.Job DutiesServe as a trusted technical advisor, providing advanced support for enterprise customers using our Zero Trust platform.Troubleshoot and resolve complex technical issues related to identity, device security, and secure...

  • Technical Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

    About the RoleCognizant is seeking a skilled Technical Support Specialist to join our team. As a Desktop Support engineer, you will be responsible for providing technical assistance and support to our clients.Key Responsibilities:Provide expert technical support for desktop/laptop PCs, printers, monitors, servers/network equipment, and other hardware in...

  • Technical Support Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Novozymes AS, part of Novonesis Group Full time

    We are looking for a dedicated Remote Help Desk Technician to join our team at Novozymes A/S, part of Novonesis Group. As a Remote Help Desk Technician, you will provide technical assistance to our global users via phone, email, or remote desktop sessions.Key Responsibilities:Respond to technical inquiries from usersTroubleshoot and resolve technical...

  • Technical Support Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MAXIS Malaysia Full time

    Job OverviewThe role of Voice & UC Support Engineer involves providing technical support to customers, resolving production issues, and ensuring the smooth operation of software and systems through maintenance and integrations.This is an exciting opportunity for an experienced hands-on person who can work as part of a team, diagnose and resolve complex...