Technical Support Engineer
4 days ago
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Recruiter @ Ant International | Talent Acquisition SpecialistAnt International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.
We are seeking Senior and Junior Technical Support Engineers for our Malaysia Tech Center, working on end-to-end solutions for cross-border payments for our global merchants and globalization business.
Key Responsibilities:
- Act as a customer advocate, providing proactive services to improve the health and stability of software operational health in assigned accounts, as part of Ant's enterprise support plan.
- Ensure successful operation for the customer, realizing the value of Ant products.
- Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements.
- Understand the customer's relevant business challenges while functioning as a trusted advisor for "best practices" and drive further adoption of Ant solutions in assigned accounts.
- Be the point-of-contact for after-sale delivery of proactive services, best practice advice and guidance, and serve as the customer's technical advocate within Ant.
- Coordinate with the Account Management, support, consulting, and engineering teams in Ant to ensure technical queries are addressed in a timely manner to meet project timelines and requirements.
- Maintain a deep understanding of the products and technologies involved to help assigned accounts avoid issues, mitigate risks, and manage changes and incidents.
Job Requirements:
- Experience working in complex enterprise IT environments in consulting, support, or account management roles.
- Strong communication, consulting, or support background with proven customer-facing and relationship management skills.
- Demonstrated ability and experience in customer-facing positions as a technology consultant.
- Excellent communication skills, teamwork experience, professionalism, and learning ability.
- Able to adjust quickly to different situations and challenges, with a strong ability to withstand pressure and execution, and can accept a certain frequency of travel.
- Familiarity with Java, SQL, Linux operating systems, and DNS, AD, etc., with more than 1 year of system management, network, or troubleshooting experience.
Associate
Employment TypeFull-time
Job FunctionInformation Technology
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