Application Support Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lotus's Malaysia Full time
Job Description

We are seeking an experienced Application Support Analyst to join our team. In this role, you will play a key part in providing end-user support for multiple applications, monitoring and optimizing their performance, and contributing to the quality assurance process.

Key Responsibilities:
  • Provide timely and effective support for application-related issues, including troubleshooting, resolving incidents related to application performance, functionality, and user access.
  • Monitor and support multiple applications, identifying, diagnosing, and resolving issues promptly.
  • Collaborate with cross-functional teams to resolve system-level problems and improve application performance.
  • Assist in identifying and implementing application improvements to enhance performance, reduce downtime, and increase user satisfaction.
  • Leverage automation to drive efficiency and improve day-to-day work.
Requirements:
  • At least 2-3 years of experience in an IT-related position supporting Financial Systems & Functions.
  • Possess a Diploma/Degree in computer science or a related field.
  • Good verbal & written communication skills in English and Bahasa Malaysia.
  • High level of interpersonal skills to work effectively with others.
  • Basic understanding of application architectures, databases, and system integrations.
  • Familiarity with scripting or automation tools (e.g., PowerShell, Python) is a plus.
  • Proficiency in system modeling tools (e.g., UML, Visio, etc.).
  • Knowledge of database systems (e.g., SQL, Oracle) and basic querying.
  • Experience in the retail industry is preferred.
  • Able to stand by for major IT incidents or activities during non-business hours.


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