Application Support Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

This job is for an Application Support Specialist who installs software, trains clients, and provides tech support. You might like this job because you can travel overseas and troubleshoot systems remotely.

This role's main responsibilities are to be onsite for installation and maintenance of software applications for customers in order to streamline their business operations. This role is also required to be on standby (on-call) roster duty to support overseas users remotely or even travel to various locations overseas to provide support.

Key Responsibilities
  • Assist with onsite installation of systems, especially for new clients.
  • Perform onsite training and presentations to new and existing clients on product features.
  • Prepare and develop documentation on software user guides and software customization requests, including software testing.
  • Provide user support inquiries regarding Point-of-Sales (POS) and technical issues, including remote troubleshooting and debugging of systems.
  • Track, follow-up, and resolve customer's outstanding issues based on the ticketing system.
Job Requirements
  • Candidate with at least a diploma in an IT-related field.
  • At least 1 year of working experience in the related field, L1 support.
  • Good command of written and spoken English.
  • Proficient in SQL commands and networking.
  • Ability to multitask, be a fast learner, and set priorities of work within deadlines.
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