AS400 Application Support Specialist
2 days ago
AS400 Application Support Specialist Posting Date: 22 Jan 2025 | Close Date: 22 Apr 2025
Position Title: AS400 Application Support Specialist
Tenure: Permanent
Working Location: Kuala Lumpur
Working Hour: Standard
Salary: RM 13,000 – RM 15,000
Job Responsibilities:
- Provide application support to various business users.
- Attend to business queries and requests promptly.
- Follow through business requests to proper closure.
- Work on timely resolution for reported incidents to meet service level targets, including failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tools.
- Perform root cause analysis to identify permanent solutions to prevent recurring incidents and minimize the impact of unavoidable incidents.
- Ensure all incidents and problems are proactively managed, prioritizing numerous issues of varying severity and escalating as appropriate to necessary teams and management.
- Collaborate with the development team in identifying resolutions and transitioning releases into the production environment.
- Adopt standard Incident and Problem Management workflows and processes, including timely ticket, defect, and incident logging, as well as proper change management processes and quality issue/impact communications.
- Participate in DR/BCM activities or infrastructure-related upgrades.
- Responsible for capacity management, monitoring & analyzing current performance and capacity data, and forecasting the capacity required by the applications.
- Aside from day-to-day support duties, undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed.
Job Requirements:
- Familiar with OS/400 system.
- Familiar with RPG and COBOL languages.
- Experience with Silverlake banking system is a plus.
- Strong communication skills.
- Excellent spoken and written English communication skills.
- Willing to work on shifts.
Sub Specialization: Information Technology; Others
Type of Employment: Permanent
Minimum Experience: Fresher
Work Location: Kuala Lumpur
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