Technical AS400 Systems Specialist
3 days ago
Job Overview
HCLTech is seeking a highly skilled AS400 Production Support Analyst to join our team in Kuala Lumpur. As an experienced professional, you will play a critical role in maintaining and supporting AS400-based applications in a high-availability banking/financial services environment.
About the Role
The ideal candidate must have strong technical expertise in AS400 operations, job scheduling, incident management, and system monitoring. This role requires close collaboration with cross-functional IT teams, business users, and external vendors to ensure seamless system uptime, performance, and compliance.
- Provide L2 support for AS400-based applications and batch jobs.
- Monitor, troubleshoot, and resolve system incidents and performance issues.
- Investigate job failures, re-run jobs, and coordinate fixes with development teams.
- Work with vendors and internal teams to identify root causes and implement fixes.
- Manage job schedules, batch processing, and daily operational tasks.
- Monitor system logs, job queues, and message queues to detect potential failures.
- Use automation tools to optimize scheduling and reduce manual intervention.
- Support AS400 database maintenance, backups, and data recovery operations.
- Perform routine health checks and performance tuning for AS400 applications.
- Ensure proper logging, auditing, and compliance adherence.
- Troubleshoot issues related to SFTP, MQ, Direct Connect, and file transfers.
- Ensure seamless integration between AS400 and external applications.
- Collaborate with middleware and infrastructure teams for system patching and upgrades.
- Ensure adherence to IT security policies, audit requirements, and compliance standards.
- Conduct regular risk assessments and implement necessary controls.
- Support disaster recovery planning and execution.
- Act as a bridge between business users, development teams, and external vendors.
- Provide timely updates and reports on incidents, fixes, and system health.
- Participate in problem management reviews and service improvement initiatives.
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