Production Support Engineer

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia HCLTech Full time

Key Responsibilities

The successful candidate will be responsible for:

  1. Providing level 2 support for AS400-based applications and batch jobs.
  2. Monitoring, troubleshooting, and resolving system incidents and performance issues.
  3. Investigating job failures, re-running jobs, and coordinating fixes with development teams.
  4. Working with vendors and internal teams to identify root causes and implement fixes.
  5. Managing job schedules, batch processing, and daily operational tasks.
  6. Monitoring system logs, job queues, and message queues to detect potential failures.
  7. Using automation tools to optimize scheduling and reduce manual intervention.
  8. Supporting AS400 database maintenance, backups, and data recovery operations.
  9. Performing routine health checks and performance tuning for AS400 applications.
  10. Ensuring proper logging, auditing, and compliance adherence.
  11. Troubleshooting issues related to SFTP, MQ, Direct Connect, and file transfers.
  12. Ensuring seamless integration between AS400 and external applications.
  13. Collaborating with middleware and infrastructure teams for system patching and upgrades.
  14. Ensuring adherence to IT security policies, audit requirements, and compliance standards.
  15. Conducting regular risk assessments and implementing necessary controls.
  16. Supporting disaster recovery planning and execution.
  17. Acting as a bridge between business users, development teams, and external vendors.
  18. Providing timely updates and reports on incidents, fixes, and system health.
  19. Participating in problem management reviews and service improvement initiatives.


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