Technical Support Engineer
18 hours ago
Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. Our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Job Description
We are looking for a highly motivated individual to join our team as a technical support engineer. The successful candidate will be responsible for monitoring and resolving production problems, troubleshooting issues related to our global business systems, and implementing solutions. You will work closely with internal teams and stakeholders to ensure effective communication and collaboration.
Responsibilities:
- Monitor and resolve production problems
- Troubleshoot problems to determine severity and priority
- Resolve problem or escalate to the resolution person/group
- Maintain communications with resolution party until problem is resolved or a workaround is put in place
Requirements
- Excellent analytical skills
- Strong technical troubleshooting skills as it relates to Microsoft OS, network technologies, security, and HP OpenView
- Excellent customer service skills
- Ability to influence/facilitate and negotiate with other groups, departments, individuals
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