Technical Support Expert
1 day ago
We are seeking a Technical Support Expert to join our team. In this role, you will be responsible for providing technical support and solution engineering services to our customers.
Company OverviewWe are a global-leading Content Delivery Network and Edge Service provider with over 20 years of experience. We deliver fully integrated cloud and edge computing solutions with unparalleled speed, ultra-low latency, rigorous security, and reliability.
Our customers benefit from our diverse products and services, including web performance, media delivery, enterprise applications, cloud security, and colocation services. We have 14 global offices and 10 R&D centers across continents, all unified with one simple goal – provide the fastest and most secure digital experiences for internet users around the world.
Role & Responsibilities- Be the first point of contact for our customers and provide first-class customer service: troubleshooting complex web and networking issues 24/7.
- Work closely with cross-functional teams to coordinate problem resolution.
- Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
- Evaluate customer needs to suggest upgrades or additional features.
- Record and maintain knowledge collected from each issue in a central location.
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