Technical Support Specialist
7 days ago
As a Customer Success Specialist at OpenLearning, you will play a crucial part in driving the growth of our business through effective customer engagement and support.
About the JobThis role involves providing onboarding support, platform technical support, and creating sustainable growth for our partners, collaborating with cross-functional teams and contributing to the ongoing improvement of our solutions.
Responsibilities- Develop Product Knowledge: Gain in-depth knowledge of our product or service offerings and provide expert guidance to clients on maximizing their value.
- Implement Customer Onboarding: Oversee the onboarding process to ensure a smooth and positive experience, conducting onboarding sessions and providing educational resources.
- Foster Proactive Communication: Initiate regular client check-ins to assess satisfaction, gather feedback, and address concerns, keeping clients informed about product updates and enhancements.
- Create Documentation and Resources: Develop onboarding documentation, guides, and tutorials to assist customers in their learning process.
- Cultivate Customer Engagement and Feedback Collection: Develop and nurture strong, long-term relationships with assigned clients, serving as the main point of contact and advocate within the company.
To excel in this role, you will need excellent communication and presentation skills, the ability to adapt to new technologies quickly, and strong organizational and project management skills.
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