IT Technical Support Specialist

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted AS Full time

Company Overview

Ørsted A/S is a leading global developer of offshore wind farms, with a strong focus on sustainability and innovation. Our team works collaboratively to deliver high-quality services to our customers.

Job Description

We are seeking a highly skilled IT Technical Support Specialist to join our Global Service Desk team. As an IT Technical Support Specialist, you will be responsible for providing first-line technical support to users, troubleshooting issues, and escalating complex problems to senior technicians.

Key Responsibilities:

  1. Provide prompt and effective technical support via phone, email, and chat platforms.
  2. Troubleshoot hardware and software issues, and perform basic repairs and maintenance.
  3. Escalate complex technical issues to senior technicians or external vendors.
  4. Document and track all technical support requests and incidents using our service management system.
  5. Collaborate with cross-functional teams to resolve technical issues and improve overall service delivery.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in IT technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with ITIL framework and service management principles.

Benefits:



  • Kuala Lumpur, Kuala Lumpur, Malaysia Axrail Full time

    We are looking for a skilled Technical Support Specialist to join our team at Axrail. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to clients, ensuring timely issue resolution.You will work closely with clients, technical teams, and project managers to support, deploy, and optimize...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    About the RoleWe are looking for a talented Technical Support Specialist to provide expert-level technical assistance to our clients. As a member of our support team, you will be responsible for troubleshooting and resolving complex technical issues via phone, email, or live chat.Key Responsibilities:Analyze and troubleshoot technical issues using multiple...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time

    Job OverviewAt Recooty, we are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for delivering best-in-class support to our customers.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Leanis Solutions Sdn Bhd Full time

    We are looking for a skilled Technical Support Specialist to handle customer inquiries and resolve technical issues. The successful candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.Job Responsibilities:Address customer complaints and provide solutions to their concerns.Troubleshoot technical...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Full time

    Company OverviewSummitNext is a leading provider of innovative solutions. Our company culture values collaboration, innovation, and customer satisfaction. We're dedicated to making a positive impact on our customers' lives.About the JobWe're seeking a skilled Technical Support Specialist to join our support team. The successful candidate will be responsible...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time

    We are seeking a Technical Support Specialist to join our Global Live Streaming Team. As a key member of our team, you will be responsible for managing day-to-day operations, providing first-hand support to internal escalations, and working with internal Quality Monitoring and Training teams to train new hires through intensive coaching and mentoring.The...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd. Full time

    Job DescriptionAs a Technical Support Specialist at Verinon Technology Solutions Sdn Bhd, you will be responsible for providing guidance on functional support to Transaction Banking systems throughout various phases of system development and implementation. This includes collaborating with vendors and internal technology teams to ensure alignment with system...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hytechc Full time

    About the RoleWe are seeking an experienced risk management professional to join our team. As a Risk and Customer Support Specialist, you will be responsible for analyzing and managing risks in online payments, trading, and promotional activities.Your Key ResponsibilitiesIdentify and analyze potential risks in online payments, trading, and user...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Mühlbauer GmbH & Co. KG Full time

    We are looking for a highly skilled Cross-Functional IT Support Leader to join our team at Mühlbauer GmbH & Co. KG. The successful candidate will have a strong background in IT support, with a minimum of 10 years of experience, including at least 4 years in a leadership role.About the RoleThis is an excellent opportunity to work with a talented team of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wiki Labs Sdn Bhd Full time

    Wiki Labs Sdn Bhd is seeking a highly skilled IT Support Specialist Lead to join our team.Job SummaryThe successful candidate will be responsible for providing technical leadership and support to our enterprise clients, ensuring the successful adoption and deployment of Red Hat solutions. They will also provide incident management, troubleshooting, and root...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Persol Apac Business Support Services Sdn Bhd Full time

    We are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Persol Apac Business Support Services Sdn Bhd in the Federal Territory of Kuala Lumpur, Malaysia.Responsibilities:Core Responsibilities:Oversee daily operation support/administration activities to ensure seamless execution of business operations by meeting...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TNS Inc. Full time

    Company OverviewTNS Inc. is a leading provider of technology solutions for the payment industry.About the JobWe are seeking a highly motivated and customer-focused Helpdesk Support Specialist to join our team.The successful candidate will be part of a dynamic support team providing first line support across our product portfolios, including TNS Accept,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Become a part of our talented team as a Technical Support Specialist for IBM i. The successful candidate will be responsible for attending to business queries and requests promptly, following through business requests to proper closure, and ensuring all incidents and problems are proactively managed.The ideal candidate should have a strong background in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Full time

    Hytech is seeking a skilled IT Support Specialist to join our team.About the Job:The successful candidate will be responsible for troubleshooting and resolving complex technical issues related to our internal system or platform.Responsibilities:Troubleshooting complex internal client support issues.Collaborating with teammates to resolve technical...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time

    ResponsibilitiesThe Customer Support Specialist will be responsible for:Providing exceptional customer service via live chat, email, or phone.Responding to customer inquiries and resolving issues in a timely manner.Collaborating with cross-functional teams to resolve complex customer issues.Developing and maintaining knowledge of products and services to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kongsberg Maritime Full time

    About Kongsberg MaritimeWe are a leading provider of maritime solutions, dedicated to delivering exceptional service and support to our customers. Our team is passionate about innovation and continuous learning, and we are seeking a highly skilled and motivated individual to join our ranks as a Service Engineer.Key Responsibilities:Deliver exceptional...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Full time

    Hytech is seeking a highly skilled IT Support Specialist to join our Global Technical Support Team.About the Job:The successful candidate will be responsible for troubleshooting and resolving complex technical issues related to our internal system or platform.Responsibilities:Troubleshooting complex internal client support issues.Collaborating with teammates...


  • Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full time

    About the Role:This exciting opportunity is open to candidates who are passionate about delivering exceptional IT services and working collaboratively with cross-functional teams. As a Junior IT Specialist, you will have the chance to develop your technical skills, gain industry knowledge, and make a meaningful contribution to the success of the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

    Company OverviewHyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company's commitment to development, production, marketing, and distribution of components used in hydraulic loading and unloading systems on trucks and trailers has enabled its...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full time

    Role OverviewWe are seeking a skilled and enthusiastic customer service specialist to join our team at Reading. As a key point of contact for our customers, you will be responsible for providing exceptional support and resolving any issues that may arise.Key ResponsibilitiesYour primary duties will include:Assessing customer needs and developing tailored...