Technical Support Associate

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full time

About the Role:

This exciting opportunity is open to candidates who are passionate about delivering exceptional IT services and working collaboratively with cross-functional teams. As a Junior IT Specialist, you will have the chance to develop your technical skills, gain industry knowledge, and make a meaningful contribution to the success of the organization.

Responsibilities:

  1. Support the IT Service Management team in delivering high-quality IT services.
  2. Collaborate with various teams and stakeholders to identify, implement, and drive service improvements.
  3. Assist in performing tasks such as detailed analysis, trending, and data visualization across the various IT Service Management areas.
  4. Provide reports and insights to leadership on incident trends and performance metrics.
  5. Assist Change Management process owner in processing routine administrative tasks.


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