Technical Support Associate
2 days ago
About the Role:
This exciting opportunity is open to candidates who are passionate about delivering exceptional IT services and working collaboratively with cross-functional teams. As a Junior IT Specialist, you will have the chance to develop your technical skills, gain industry knowledge, and make a meaningful contribution to the success of the organization.
Responsibilities:
- Support the IT Service Management team in delivering high-quality IT services.
- Collaborate with various teams and stakeholders to identify, implement, and drive service improvements.
- Assist in performing tasks such as detailed analysis, trending, and data visualization across the various IT Service Management areas.
- Provide reports and insights to leadership on incident trends and performance metrics.
- Assist Change Management process owner in processing routine administrative tasks.
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