Support Services Associate

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Persol Apac Business Support Services Sdn Bhd Full time

We are seeking an experienced Support Services Associate to join our team at Persol Apac Business Support Services Sdn Bhd in the Federal Territory of Kuala Lumpur, Malaysia.

Responsibilities:
  • Core Responsibilities:
    • Oversee daily operation support/administration activities to ensure efficient execution of business operations by meeting quality and customer service standards.
    • Manage administrative tasks including:
  1. Verify and upload employee/contractor time sheets to related systems for pre-payroll support function.
  2. Coordinate employee and contractor mobilization and deployment, including medical, enforcement/immigration, and visa clearance.
  3. Process purchase orders and administer business license-related matters.
  4. Support customer and management reporting.
Collaborate with account manager and/or customer on pre-payroll support function.Ensure candidate data and time & attendance records are accurate and up-to-date in a timely manner.Comply with employee and contractor mobilization and deployment regulations.Address issues promptly and efficiently in a collaborative manner.Effectively manage workload, balancing ticket count and multi-tasking while meeting deadlines.Provide regular and ad-hoc reports as needed.Offer support to team members during holidays and provide backup support when necessary.Cope with high-volume, fast-paced operational business environments.Work independently and collaboratively within a team framework.Demonstrate a systematic and organized approach with meticulous attention to detail.Maintain professionalism and customer focus, handling sensitive information discreetly.Perform additional ad hoc duties and special projects as assigned.

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