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Service Support Associate

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

About Us

Hyva Group is a global leader in the transport solutions sector, offering innovative and efficient products for commercial vehicles and environmental services. Our commitment to development, production, marketing, and distribution of high-quality components has earned us a reputation as a trusted partner in the industry.

Our products are used across various sectors, including transport, construction, mining, materials handling, and environmental services. With operations in over 110 countries and a team of over 3,500 employees, we are dedicated to providing exceptional customer service and support.

About the Role

As an IT Support Professional in our Regional Hub / Shared Services Centre in Kuala Lumpur, you will play a vital role in providing first-level technical support to end-users and ensuring the smooth operation of IT services. This involves troubleshooting hardware and software issues, managing service requests, and escalating complex problems to higher-level support.

Your key responsibilities will include:

  • Investigating incoming IT-related incident tickets, remote support, and solving incidents
  • Fulfilling IT-related service requests, such as creating user accounts
  • Supporting users via call, chat, email, and ticketing tools
  • Creating and updating knowledge base articles

Requirements

To be successful in this role, you will have:

  • 2-3 years of relevant IT working experience in Service Desk/Technical Support
  • Basic IT knowledge in Windows OS, Microsoft Office, Android, iOS, and common software applications
  • Possesses troubleshooting, problem-solving, and strong analytical skills
  • Possesses excellent communication and interpersonal skills
  • Customer service driven, culturally sensitive, has patience, understands the importance of confidentiality and business privacy

Benefits

  • We care about ecology and are truly sustainable
  • We have a highly dynamic and very international work environment
  • We have Great Place to Work certified countries
  • We provide a competitive salary which is adjusted on an annual basis in case of good performance
  • We work hybrid and care about your work-life balance
  • You will find nice extras such as various company activities during the year