Technical Support Executive

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia TabSquare Full time

Direct message the job poster from TabSquare.AI

TabSquare is bringing together the power of digital technology, fintech and artificial intelligence to completely transform the way customers dine at a restaurant. With a completely personalized dining, super seamless and convenient experience for the customers while significantly improving the operational efficiency and profitability for the restaurant owner, TabSquare has completely changed the way customers and restaurants interact with each other when dining out at restaurants. Serving over 50 million diners a year, TabSquare is a Market Leader in the in-restaurant technology space, with operations in Singapore, Malaysia, Philippines, Indonesia, Australia and New Zealand.

TabSquare portfolio of customers boasts of some of the top Restaurant brands in the region including Pizza Hut, Burger King, KFC, Jollibee, Coffee Club, Coffee Bean & Tea Leaf, Sushi Tei, Paradise Food Group, Old Town White Coffee, Richeese Factory and many more reputable brands.

Exactly the way Foodpanda, Grab, Swiggy or Gofood revolutionized the online delivery business for restaurants, TabSquare is bringing the same technology revolution in the offline dine-in restaurant business. Dine-in business not only is at least 10x larger than the online delivery business but with Covid lockdowns and restrictions ending, will be the next hot space in the restaurant tech industry Come join us for the ride

The Technical Support Executive will be responsible for managing L1 & L2 support for our clients across South East Asia markets. Primary duties of this position include, but are not limited to the following:

Responsibilities:

  • Responding to support queries via chat, email, or phone
  • Assist in feedback on training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Diagnosing system errors and other issues Onsite or online.
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Installing or changing software to fix issues Onsite or online.
  • Remotely accessing hardware or software for clients to make changes and fix problems
  • Assist in implementation projects when required.
  • Establish, develop and maintain relationships with key internal and external stakeholders by providing high level support and engagement and maintaining consistent strong operational relationships.

The Employee, as per business needs, may be required to undertake any other such duties as may be assigned in line with the employee's position, skills and capabilities.

Requirements:

  • 1-5 years of helpdesk / support experience
  • Experience in communicating with clients through multiple mediums such as screen sharing, email and phone
  • Self-motivated and able to work autonomously
  • Solid interpersonal and written communication skills
  • Good time management capabilities
  • Team player with energy, flexibility, and integrity

What we Offer:

  • Growing company in a sunrise sector of F&B tech with amazing AI powered products.
  • Opportunity to strengthen regional experience working across multiple markets in the region and internationally.
  • Great base of well-known F&B Brands.
  • A culture that promotes empowerment, autonomy, and new ideas, enabling employees to deliver the best work of their careers.

Note: Please note that only shortlisted candidates will be contacted

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology and Project Management

Industries

IT Services and IT Consulting

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