Global Technical Support Expert
19 hours ago
Hytech is seeking a skilled IT Support Specialist to join our team.
About the Job:The successful candidate will be responsible for troubleshooting and resolving complex technical issues related to our internal system or platform.
Responsibilities:
- Troubleshooting complex internal client support issues.
- Collaborating with teammates to resolve technical issues.
- Contributing to the knowledge database.
- Providing remote and on-site support for escalated issues.
- Training and guiding Tier 1 and Tier 2 Technical Support Engineers.
Requirements:
- Diploma in Computer Science/Information Technology, Engineering (Computer/Telecommunication), or equivalent.
- Minimum 5 years of experience in cyber security, computer operations, and data network support or maintenance.
- Experience managing a team in a managerial or Team Lead capacity.
- PREFERRED certifications include Microsoft Certified: Azure Administrator Associate/Security Administrator Associate, Certified Information Systems Security Professional (CISSP).
- Out of hours coverage as part of an on-call rotation schedule for SLA support as needed.
IT Services and Consulting
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