Global Technical Support Expert

19 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Full time

Hytech is seeking a skilled IT Support Specialist to join our team.

About the Job:

The successful candidate will be responsible for troubleshooting and resolving complex technical issues related to our internal system or platform.

Responsibilities:

  • Troubleshooting complex internal client support issues.
  • Collaborating with teammates to resolve technical issues.
  • Contributing to the knowledge database.
  • Providing remote and on-site support for escalated issues.
  • Training and guiding Tier 1 and Tier 2 Technical Support Engineers.

Requirements:

  • Diploma in Computer Science/Information Technology, Engineering (Computer/Telecommunication), or equivalent.
  • Minimum 5 years of experience in cyber security, computer operations, and data network support or maintenance.
  • Experience managing a team in a managerial or Team Lead capacity.
  • PREFERRED certifications include Microsoft Certified: Azure Administrator Associate/Security Administrator Associate, Certified Information Systems Security Professional (CISSP).
  • Out of hours coverage as part of an on-call rotation schedule for SLA support as needed.
Job Category

IT Services and Consulting



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