Second-Level Technical Support Specialist

15 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Mühlbauer GmbH & Co. KG Full time

We are looking for a highly skilled Cross-Functional IT Support Leader to join our team at Mühlbauer GmbH & Co. KG. The successful candidate will have a strong background in IT support, with a minimum of 10 years of experience, including at least 4 years in a leadership role.

About the Role

This is an excellent opportunity to work with a talented team of specialists in software development, database administration, and IT infrastructure support. The ideal candidate will possess strong communication skills in English and Bahasa Melayu (written and spoken).

Key Responsibilities
  • Lead and manage a local team of software developers, database administrators, and IT administrators.
  • Oversee software troubleshooting, database management, and IT infrastructure support.
  • Act as the primary escalation point for complex technical issues, ensuring timely and effective resolution.
  • Ensure adherence to service-level agreements (SLAs) and best practices in IT service management.


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