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Technical Support Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full time
Role Overview

We are seeking a skilled and enthusiastic customer service specialist to join our team at Reading. As a key point of contact for our customers, you will be responsible for providing exceptional support and resolving any issues that may arise.

Key Responsibilities

Your primary duties will include:

  • Assessing customer needs and developing tailored solutions to meet their requirements.
  • Collaborating with cross-functional teams to ensure seamless order fulfillment and delivery.
  • Utilizing data analytics to identify areas for improvement and implement process enhancements.
  • Maintaining accurate records and updating customer information as needed.
  • Responding to customer inquiries and resolving issues in a professional and timely manner.
Requirements and Qualifications

To be successful in this role, you will need:

  • A strong foundation in customer service principles and practices.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Basic Microsoft Office skills, including Excel.
  • The ability to work independently and as part of a team.
About Us

At Reading, we pride ourselves on our commitment to delivering exceptional customer experiences. We believe in fostering a positive and inclusive work environment that encourages growth, innovation, and collaboration.