Technical Assistance Expert

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

Are you an IT professional looking for a challenging role that utilizes your technical expertise? Getronics is seeking a Technical Assistance Expert to provide support and assistance to our clients in Kuala Lumpur, Malaysia.

About the Job

In this role, you will be responsible for providing general technical assistance and support for hardware, software, and mobile devices. You will work closely with our clients to diagnose and troubleshoot technical issues, including account setup, and ensure that all technical problems are resolved efficiently.

Main Responsibilities:
  • Provide general technical assistance and support for hardware, software, and mobile devices.
  • Diagnose and troubleshoot technical issues, including account setup.
  • Work with clients to resolve their technical problems.
  • Manage ticketing system and update IT asset records.
  • Support the implementation of new solutions or applications.
  • Assist in ad-hoc IT-related projects.
  • Have a working knowledge and expertise with a variety of software, hardware, and applications.
  • Understand mobile devices and other tech products.
  • Familiarity with MS Windows and Mac OS X environments.
  • Possess strong oral and written communication skills, able to translate end-users' requirements and clearly communicate technical concepts to both technical and non-technical users.
  • Mandarin and Cantonese languages are essential.
Requirements:

To succeed in this role, you must have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. A solid understanding of technical concepts and the ability to communicate complex ideas simply are also essential.



  • Kuala Lumpur, Kuala Lumpur, Malaysia UNIT4 NV Full time

    We are looking for a Technical Support Expert to join our team as an IT Service Specialist. In this role, you will provide technical support to our customers on IT and Business Application related questions.About the RoleYou will process and solve cases, incidents, and service requests in a timely and qualitative way. This includes investigating, processing,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wiki Labs Sdn Bhd Full time

    We are looking for an experienced Technical Solutions Expert to join our team at Wiki Labs Sdn Bhd.Job DescriptionThe successful candidate will be responsible for providing technical guidance and support to our enterprise clients, ensuring the successful adoption and deployment of Red Hat solutions. They will also provide incident management,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full time

    Expert Technical Solutions Advisor Job DescriptionWe are looking for an experienced Expert Technical Solutions Advisor to join our team. As a key member of our customer support team, you will be responsible for providing expert technical guidance and support to customers, developing and implementing solutions to complex technical challenges, and driving...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Vans Full time

    Job OverviewSAP Technical Consultants at Vans are highly skilled professionals responsible for delivering expert technical consulting and support for SAP systems, ensuring optimal performance and reliability.


  • Kuala Lumpur, Kuala Lumpur, Malaysia LS Retail Full time

    Job Description:As a Technical Support Expert at LS Retail, you will play a critical role in delivering exceptional online technical support to customers. This includes providing expert support over the phone, email, and online chat, troubleshooting issues submitted through the service desk, and guiding and training customers according to service level...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ezypay Pty Full time

    Ezypay Pty is seeking a Technical Pre-Sales Expert to drive technical pre-sales engagements, solution architecture, and implementation support for our partners and merchants.The ideal candidate will have a deep understanding of payment technologies, subscription billing, and API-based integrations.As a Technical Pre-Sales Expert, you will work closely with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CDNetworks Full time

    At CDNetworks, we're seeking a skilled Technical Solution Expert to join our team. In this role, you'll be the primary point of contact for customers, providing top-notch technical support and troubleshooting services 24/7.Key Responsibilities:Collaborate with cross-functional teams to resolve complex issues efficiently.Evaluate customer needs to suggest...

  • Technical Expert

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia T.C.R. INTERNATIONAL N.V. Full time

    We are seeking a dedicated and experienced Technical Expert to join our Ground Support Equipment team at T.C.R. International N.V.Key Responsibilities:GSE Maintenance: Perform routine maintenance, inspections, and repairs on a variety of ground support equipment, including baggage carts, tugs, loaders, and more.Troubleshooting: Diagnose and resolve technical...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full time

    Enterprise Technical Help Desk Expert JobAqi Intl is seeking an experienced Enterprise Technical Help Desk Expert to join our team. The successful candidate will be responsible for providing technical support to customers via various channels, including voice and non-voice interactions.ResponsibilitiesHandle customer inquiries and resolve technical issues in...

  • Technical Expert

    6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia ADP, Inc. Full time

    Key Responsibilities:The successful candidate will have a strong background in technical consulting and experience working with various software applications. You will be responsible for:Providing expert-level configuration and implementation services to clientsDeveloping and delivering training programs to ensure seamless adoption of our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hewlett Packard Enterprise Development LP Full time

    About the CompanyHewlett Packard Enterprise is a global leader in edge-to-cloud computing, dedicated to helping organizations connect, protect, analyze, and act on their data and applications wherever they live.We're passionate about driving innovation and making a positive impact on society. Our culture thrives on finding new and better ways to accelerate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia LittleLives Inc Full time

    We are looking for a Technical Backend Expert to join our team at LittleLives Inc. As a key contributor to our technical team, you will be responsible for designing and implementing scalable backend systems that meet the demands of our global users.Key Responsibilities:Develop and implement server-side backend services in Node.js that power the core...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Telstra Full time

    Employment Type: PermanentTelstra seeks a highly skilled Network Technical Expert to provide technical service, solutions, and support to its networks, infrastructure, products, and services.About the RoleThis is a shift operational environment & 24/7. As a key member of our team, you will use your domain knowledge and analytical thinking to investigate...

  • Technical Expert

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia HLS Logistics Technology Co., Limited Full time

    This is an exciting opportunity to work with a leading logistics company, HLS Logistics Technology Co., Limited.Job DescriptionWe are seeking a highly skilled Technical Expert to join our team. The successful candidate will have expertise in logistics software, Linux, and cloud systems.The key responsibilities of this role include:Maintaining the technical...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full time

    Kuala Lumpur, MalaysiaAbout the OpportunityTitle: Senior ABAP Technical ExpertJob Summary:We are seeking an experienced Senior ABAP Technical Expert to join our team at Oxydata Software. As a key member of our technical team, you will be responsible for developing and implementing medium to complex ABAP CDS views for data modelling.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    About the RoleThe Technical Business Continuity Subject Matter Expert is a critical role responsible for designing, implementing, and maintaining Prudential's business continuity strategies. This involves a deep understanding of IT systems, data centers, cloud services, and disaster recovery software.Key Responsibilities:Design and implement technical...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Flippa Full time

    We are seeking a Technical Support Expert to join our team. In this role, you will be responsible for providing technical support and solution engineering services to our customers.Company OverviewWe are a global-leading Content Delivery Network and Edge Service provider with over 20 years of experience. We deliver fully integrated cloud and edge computing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Capcon Asia Full time

    Technical Account Delivery ExpertYou will be responsible for delivering exceptional customer experiences through the implementation of SaaS solutions for enterprise clients.You will work closely with clients to understand their technical and business requirements, and develop tailored solutions to meet their needs.With a strong focus on technical expertise...

  • Technical IT Expert

    4 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

    Job OverviewAs an Application Support Specialist, you will provide both technical and functional support, troubleshoot issues, and assist Hyva colleagues globally in utilizing IT applications effectively to meet our business objectives. Your key responsibilities will include but not be limited to:Support: Provide frontline technical and functional support to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time

    Simplifying Complexity through Automation As a Technical Test Automation Expert at Ørsted, you will be responsible for simplifying complexity by developing efficient and scalable test automation solutions. Your primary goal will be to reduce the time and effort required to test our software applications, allowing us to release higher-quality products more...