Technical Assistance Expert

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

Are you an IT professional looking for a challenging role that utilizes your technical expertise? Getronics is seeking a Technical Assistance Expert to provide support and assistance to our clients in Kuala Lumpur, Malaysia.

About the Job

In this role, you will be responsible for providing general technical assistance and support for hardware, software, and mobile devices. You will work closely with our clients to diagnose and troubleshoot technical issues, including account setup, and ensure that all technical problems are resolved efficiently.

Main Responsibilities:
  • Provide general technical assistance and support for hardware, software, and mobile devices.
  • Diagnose and troubleshoot technical issues, including account setup.
  • Work with clients to resolve their technical problems.
  • Manage ticketing system and update IT asset records.
  • Support the implementation of new solutions or applications.
  • Assist in ad-hoc IT-related projects.
  • Have a working knowledge and expertise with a variety of software, hardware, and applications.
  • Understand mobile devices and other tech products.
  • Familiarity with MS Windows and Mac OS X environments.
  • Possess strong oral and written communication skills, able to translate end-users' requirements and clearly communicate technical concepts to both technical and non-technical users.
  • Mandarin and Cantonese languages are essential.
Requirements:

To succeed in this role, you must have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. A solid understanding of technical concepts and the ability to communicate complex ideas simply are also essential.



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