Technical Account Delivery Expert
4 days ago
Technical Account Delivery Expert
- You will be responsible for delivering exceptional customer experiences through the implementation of SaaS solutions for enterprise clients.
- You will work closely with clients to understand their technical and business requirements, and develop tailored solutions to meet their needs.
- With a strong focus on technical expertise and stakeholder management, you will be responsible for delivering high-quality solutions that exceed client expectations.
Responsibilities
- Lead the end-to-end implementation of SaaS solutions for enterprise clients, ensuring timely delivery and alignment with business needs.
- Develop and maintain strong relationships with clients, stakeholders, and internal teams to drive successful project outcomes.
- Identify and address technical and operational gaps for customers to ensure successful project outcomes.
- Deliver exceptional customer training, workshops, and best practices to drive product adoption and usage.
Requirements
- A minimum of 3 years of experience in customer success, implementation, or technical account management.
- Possess a strong technical background, preferably in Computer Science, IT, or a related field.
- Hands-on experience with software implementation and cloud technologies, including AWS, Azure, and GCP.
- Familiarity with project management tools such as JIRA, Confluence, and Trello.
- Excellent problem-solving and stakeholder management skills to drive successful project outcomes.
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