Technical Account Delivery Expert

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Capcon Asia Full time

Technical Account Delivery Expert

  • You will be responsible for delivering exceptional customer experiences through the implementation of SaaS solutions for enterprise clients.
  • You will work closely with clients to understand their technical and business requirements, and develop tailored solutions to meet their needs.
  • With a strong focus on technical expertise and stakeholder management, you will be responsible for delivering high-quality solutions that exceed client expectations.

Responsibilities

  • Lead the end-to-end implementation of SaaS solutions for enterprise clients, ensuring timely delivery and alignment with business needs.
  • Develop and maintain strong relationships with clients, stakeholders, and internal teams to drive successful project outcomes.
  • Identify and address technical and operational gaps for customers to ensure successful project outcomes.
  • Deliver exceptional customer training, workshops, and best practices to drive product adoption and usage.

Requirements

  • A minimum of 3 years of experience in customer success, implementation, or technical account management.
  • Possess a strong technical background, preferably in Computer Science, IT, or a related field.
  • Hands-on experience with software implementation and cloud technologies, including AWS, Azure, and GCP.
  • Familiarity with project management tools such as JIRA, Confluence, and Trello.
  • Excellent problem-solving and stakeholder management skills to drive successful project outcomes.


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