Technical Support Engineer

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Telstra Full time

Telstra Infraco (International) - Assurance team provides support and services to our customers on IP and Managed Service Products. We are seeking a talented Technical Support Engineer to join our team and provide technical expertise to our customers.

About the Role

This role involves providing technical service, solutions, and support to our customers, operating within standard practices and procedures, and troubleshooting network issues.

Key Responsibilities:
  1. Use domain knowledge and analytical thinking to provide support in the investigation of customer-reported incidents.
  2. Operate within standard practices and procedures, with support/direction from more experienced team members/leaders to achieve team/project/mission and/or individual outcomes.
  3. Understand the system architecture deployed and integrated with multiple providers and customers.
  4. Coordinate and control network changes to new networks and solutions seamlessly, with minimal impact on the customer.
Requirements:
  • Qualification in Engineering or related technical degree.
  • 3+ years' experience in telecom or networking customer support handling issues over Level 2.
  • CCNA certification is mandatory and CCNP certification will be an added advantage.
  • On-site working experience handling network integration work.
Benefits:

We offer a range of benefits, including performance-related pay, access to thousands of learning programs, and global presence across 22 countries. We also prioritize creating a welcoming and inclusive community where everyone is respected, valued, and celebrated.



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