Technical Support Engineer
1 day ago
At Maxis Malaysia, we are seeking a highly skilled Technical Support Engineer to join our Voice and UC Support team. The successful candidate will be responsible for resolving production issues, troubleshooting customer-reported problems, and ensuring the smooth operation of software and systems through maintenance and integrations.
Key Responsibilities- Coordinate and manage technical support including on-site support, phone support, and video call support
- Diagnose and resolve issues to ensure minimal downtime and optimal performance
- Deliver an excellent support experience to customers by working with them to solve problems and answer questions presented in support tickets
- Perform Managed Service job scope to customers including change requests, generating reports, and server monitoring
- Conduct on-site visits to check and service equipment installed at customer sites
- Manage open support case tickets between customers and suppliers
- Perform root cause analysis for production errors and recommend improvements
Requirements
- Formal Education: Degree or equivalent with specialization in computer science, IT, or telecommunication
- Work Experience: Relevant years of experience in Voice and UC Services
- Significant experience in technical support
- Skills/Knowledge: Preference will be given to candidates with working experience in the voice and UC field
- Pleasant personality and enjoy meeting people
- Good working attitude
- Fast learner, responsible, aggressive, and can work independently with minimum supervision
- Computer literate
- Continuously improve knowledge of existing and new products
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