L1 Technical Support

ACR Tier 1 functions and responsibilities (not limited) Perform log & route [to Tier 2 or Resolver Team(s)] Server and network monitoring SOC monitoring Perform 1st level troubleshooting on EUC/Server/Network Basic POS troubleshooting Application troubleshooting Record and manage all issues in Service Management System Broadcast notification Zscaler L1...

Responsibilities Required to be the point of escalation for Support Tier Responsible to assist customers in finding existing and missing content. Coordinate to troubleshoot software issues using remote assistance software Coordinate to troubleshoot hardware and satellite issues over the phone Create and escalate tickets to internal departments to report...

Responsibilities For L2 Technical Support: Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). Working on the lifecycle of help desk incidents. Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. Assigning the ticket to L3...

Educational Background:Fresh Graduate: Someone who has recently graduated (within the last year or two) with a degree in a relevant IT field. This could include Computer Science, Information Technology, Software Engineering, or similar programs.Technical Skills:1.Strong Math Skills: A solid foundation in mathematics is crucial for understanding algorithms,...

Job Description (JD)Key Skills / Knowledge and Behaviors (if applicable)Application Services To perform L1/L2 problem investigation problem identification, root cause analysis, solution definition, SIT/UAT and implementation. To thoroughly understand the system design, user requirement and provide impact analysis feedback for any potential system change...

We are seeking an individual to fit the role of a Customer Support Executive to join our team. The role entails working closely with our other Customer Service Agents & Back Office team.The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the...

NOTE:This role will require you to work in Au NZ time zoneAbout Anchanto:At Anchanto, our mission is to revolutionize eCommerce operations for businesses of all sizes by providing innovative and intelligent SaaS platforms. We strive to simplify backend eCommerce processes, making them simpler, faster, and scalable. Our vision is to transform the eCommerce...

POSITION GENERAL DUTIES AND TASKS:Core Skills:WebLogic/WebSphereWindows/UNIX/LinuxOracle SQLSkillsetApplication Technical Support on Java and Oracle Database.Platform Knowledge on Windows, UNIX/Linux (Solaris) & WebSphere/WebLogic web deployments.Hands-on experience on Windows and Unix scripting.Knowledge in Banking IT environment will be a plus.24 x 7 on...

Are you ready to get ahead in your career? We want to empower you turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise...

We are looking for a Technical Support for our prestigious client in the blockchain and security solutions industry. This is a remote position based in Kuala Lumpur, Malaysia. Key Responsibilities:Providing technical support and handling daily in-bound calls and email enquiries (technical resolution).Proactive in supporting clients' site; deploy, maintain,...

Responsibilities:Diagnosing and resolving technical issues reported by customers or end-users.Providing customer support and assistance through various communication channels.Documenting and tracking reported issues, troubleshooting steps, and solutions.Acquiring in-depth product knowledge and staying updated on new features and updates.Collaborating with...

Job Summary:As a Technical Support personal, you are responsible to provide technical support on front-end peripherals such as computers, printers, projector, etc. within the stipulated Service Level Agreement (SLA). You are expected to assist on procurement processing, updating asset inventory and user access management.Responsibilities: Provide technical...

Technical DirectorKuala LumpurFor an Infrastructure and Building Construction CompanySalary range : Up to RM30,000Age:below 55Working Experience: Minimum 20 yearsReport to: Chief EngineerBased in KL office, 5 working days, 2 years contract."Technical Director is responsible for guiding, supervising, and managing the technical department. The main...

Position: IT Support - L1 Service DeskRequired:years of experience in supporting enterprise technologies or equivalent Customer service experience- intermediate knowledge skills of L1 service desk support/ L1 Technical Support Microsoft Office Apps, Snow ticketing tools Education Level Diploma or higher or equivalent experience Strong English and Mandarin...

Responsibilities: Diagnosing and resolving technical issues reported by customers or endusers. Providing customer support and assistance through various communication channels. Documenting and tracking reported issues, troubleshooting steps, and solutions. Acquiring indepth product knowledge and staying updated on new features and updates. Collaborating with...

Job Purpose:As a Security Analyst L1, they will be responsible for operationalization of new security platforms in order to enable Security Operations Center to stay ahead of emerging and current threats. They will utilize data analytics, threat intelligence, and your experience to leverage new and existing technologies to build the use cases that drive...

Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

Job PurposeThe Technical Support Engineer is responsible for providing critical technical support to business partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

Job PurposeThe Technical Support Engineer is responsible for providing critical technical support to business partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...