L1 Technical Support
2 weeks ago
Responsibilities
- Required to be the point of escalation for Support Tier
- Responsible to assist customers in finding existing and missing content.
- Coordinate to troubleshoot software issues using remote assistance software
- Coordinate to troubleshoot hardware and satellite issues over the phone
- Create and escalate tickets to internal departments to report delivery issues and platform performance and functionality
Job Requirements
- Minimum Bachelor's degree, with or without Microsoft Certification
- Knowledge in Supported global clients before
- Willing to work under shifts.
- Required an excellent verbal and written communication (English excellency is a must as the role supports global clients
Strong knowledge/skills in at least 4 areas from the list below:
1. No-SLQ (Mongo)_
2. Linux/UNIX systems_
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3. JSON and XML syntax_
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4. RESTFul API_
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5. GIT (understanding, work experience)_
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6.
Basic scripting and programming:
XML, JavaScript and Bash_
Pay:
RM4, RM5,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- Are you able to work on rotational shift?
- What is your expected salary?
- Notice period?
Education:
- Bachelor's (preferred)
Experience:
Technical Support: 1 year (preferred)
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