IT Technical Support

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia TG Human Resource Services Sdn. Bhd. Full time
ACR Tier 1 functions and responsibilities (not limited)

  • Perform log & route [to Tier 2 or Resolver Team(s)]
  • Server and network monitoring
  • SOC monitoring
  • Perform 1st level troubleshooting on EUC/Server/Network
  • Basic POS troubleshooting
  • Application troubleshooting
  • Record and manage all issues in Service Management System
  • Broadcast notification
  • Zscaler L1 troubleshooting and request fulfilment.
  • Password reset and unlock.
  • Provide timely status update on issues escalated and to close tickets within service level agreement.
  • Ensure daily tasks are executed according to SOP (Standard Operation Procedure
  • Technical Skills


O36
  • MS Excel (Pivot, filter, graphs)
  • MS PowerPoint
  • MS Windows
  • Basic Desktop Troubleshooting & Resolution
  • Basic Network Troubleshooting & Resolution
  • BMC Remedy / ServiceNow
  • Cloud Telephony system Non-Technical Skills
  • Good communication skill
  • Good customer service skill
  • Knowledge of service quality skill
  • Knowledge of service level management
  • Multitasking skills
  • Ability to work in a team.
  • ITIL4 Foundation certified. Experience
  • University degree with good result in English
  • Willing to perform 12hour Shift Work or Office Hour

Salary:
RM3, RM5,345.87 per month

Benefits:

  • Health insurance
  • Parental leave

Schedule:

  • Monday to Friday

Experience:

  • Perform log & route [to Tier 2 or Resolver Team(s)]
: 1 year (preferred)

  • Zscaler L1 troubleshooting and request fulfilment: 1 year (preferred)

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